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matthieu_5444
Participant
May 26, 2025
Question

Indesign 20.3.1 document immediate crash upon launch

  • May 26, 2025
  • 1 reply
  • 466 views

Hello there, i am having some troubles with a document i need to convert to pdf. 
I have added an image after which Indesign crashed for the first time prompting an error message ressembling something like " not enough disk storage " and automatically closed the document. Luckily i have Adobe cloud and the document saved automatically but ever since this crash, the document crashes everytime i try to open it. No error message whatsoever, i can see the document for a split second and then it just closes the tab. i've tried everything : Uninstalling indesign, clearing preferences, saving locally and even saving to IDML which InDesign can't read for some reason but i know my file is deeply corrupted. is there anyone that could take a look at it or help me with other solutions available. Thanks for reading all that !
If there is a way to recover any of the work i've put in here Let me know.

 

 

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    1 reply

    M
    Moiz5FB2
    Known Participant
    May 26, 2025

    I faced this same issue with my file as well. 

    Indesign just started crashing in middle of a project and that particular file never opened. 

     

    I tried everything you mentioned and more.

    The solution was to use an older version of Indesign (19.5.3).

     

    Hope Adobe is listening. 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 26, 2025

    Hello @matthieu_5444, @Moiz5FB2,

    Could you share a link to a sample file you're having trouble with along with the crash report (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) after uploading them to a file-sharing service, so I can check it with the team?

    Also, try the suggestions shared in this help article (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and share your observations.

    Looking forward to hearing from you.
    Anubhav

    M
    matthieu_5444Author
    Participant
    May 26, 2025

    I have tried all of the things in the suggested section, i'll link near here the Wetransfert for the file and the crash report that i sent already linking this post. https://we.tl/t-KE4nQrXeYs

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