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printlives
Inspiring
November 20, 2018
Answered

InDesign 2018 Not Responding

  • November 20, 2018
  • 2 replies
  • 2300 views

InDesign has absolutely stopped working on my Mac.  Been buggie starting up for a while now, but now won't open at all.  Done everything I can think of: trashed preferences, run cleaner, uninstalled and reinstalled multiple times. Just won't open and continually says "not responding" All other Adobe apps are running fine.

Running High Sierra, on an older Mac Pro (2010) with a new SSD drive.  Seems to have worsened since updating with latest High Sierra security update. Not sure what to do, but I can't function without InDesign.

    This topic has been closed for replies.
    Correct answer printlives

    No, I uninstalled and reinstalled multiple times, ran cleaner multiple times, even reinstalled my OS. Finally stumbled across this thread, which seems to have done the trick, particularly the part about cache folder permissions.

    Unable to Launch InDesign

    2 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    November 23, 2018

    Hi there,

    I would like to know if the steps suggested above worked for you, or the issue still persists.

    Kindly update the discussion if you need further assistance with it.

    Thanks,

    Srishti

    P
    printlivesAuthorCorrect answer
    Inspiring
    November 23, 2018

    No, I uninstalled and reinstalled multiple times, ran cleaner multiple times, even reinstalled my OS. Finally stumbled across this thread, which seems to have done the trick, particularly the part about cache folder permissions.

    Unable to Launch InDesign

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    November 20, 2018

    Make sure that when you uninstalled and reinstalled you did it in the following manner:

    In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

    If this does not work contact Customer Care Contact Customer Care . They will be able to run a diagnostic and figure out any problems with your system better than can be done on the user to user forum.

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