Indesign 2020 bloque systématiquement. Comment désinstaller et réinstaller ?

Question

Bonjourdepuis quelques jours ma version Indesign 2020 sur Mac OS X-14-6 (Mojave) pose de gros soucis quels que soient la taille du fichier Indesign à ouvrir : Blocage de l'application et de l'ordinateur, Forcer à quitter mais le logiciel reste ouvert, etc.. Je suis obligé de forcer l'arrêt du mac en force et aui redémarragen Indesign replante de suiteComment le désinstaller et le réinstaller sans risque ?Merci

jmlevy · Accepted Answer

Bonjour,

Ça ne sert à rien de désinstaller. La première chose à faire est de réinitialiser les préférences. Il faut relancer l'application tout en appuyant simultanément sur Maj, Ctrl, Alt et Cmd jusqu'à l'apparition du message demandant confirmation.

Ashutosh_Mishra · Answer

Hi there,

Sorry to hear about your experience. Would you mind sharing the exact version of the app?

In addition to earlier response, you may also follow the instructions below to reset the preference manually:

Close all adobe applications
Go to Locations:
~/Library/Caches
~/Library/Preferences
Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
Launch InDesign from the CC

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

Let us know how it goes.

Regards,

Ashutosh

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