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._Liam_.
Inspiring
January 16, 2020
Answered

InDesign 2020 Slow Performance

  • January 16, 2020
  • 22 replies
  • 31072 views

Hi,

 

I've been having problems with inDesign for the past few months. Everything is a second or so behind... Everytime I move an image or or text box there is a lag of around half a second. The hand tool and zoom tool are also extremely jumpy. I'm aslo getting a spinning wheel for very simple tasks.

 

This problem seemed to come out of no-where, I have a very powerful machine (spec below) and have other users in the studio running the same version of indesign with no problems at all.

 

{Renamed By MOD}

I've tried the following:

 

  • Working offline
  • Restarting in safe mode
  • Reinstalling software
  • Turning anti virus off

 

Any help would be greatly appreciated as neither myself or our IT support can figure this out

 

Cheers

 

Liam

 

Processor - 3.7 GHz Quad-Core Intel Xeon E5

Memory - 64 GB 1866 MHz DDR3

Graphics - MD FirePro D300 2 GB

 

Indesign 2020 - 15.01

 

 

 

This topic has been closed for replies.
Correct answer ._Liam_.

Morning all,

 

Thanks for all of your replys over the last year. I finally found a solution to this problem!

 

After reading through the comments, I noticed a few people had success changing the colour profile from their monitor to Apple RGB or Colour LCD. This didnt work for me when I initially tried it, but after trying out a few more colour options today I found one that works (sRGB IEC61966-2.1). Changing to this colour setting (in preferences/Display) instantly changed inDesign from being laggy and jumpy to smooth and responsive.

 

FYI Im using a Mac Pro with an LG ultra fine display.

 

Thank again


Liam

22 replies

Inspiring
August 17, 2020

Liam, because of your card, I suspect you have a "trashcan." Found this, which suggests your card may not be supported by Adobe anymore, while your Mac Pro's CPU is still powerful enough: https://community.adobe.com/t5/lightroom-classic/mac-pro-2013-gpu-problems-amd-radeon-hd-firepro-d500/td-p/9882397?page=1

Inspiring
August 17, 2020

For what it's worth, as one of the people that's been touting the colorspace setting, I've found a similar but much better solution: simply switching from Apple RGB to Color LCD.

 

My monitor seems to have come with colorspace presets, or maybe Catalina recognized it. It's a Samesung U32J59x. 32" 4K connected with a fast DisplayPort cable to my 2010 Mac Pro. The lag was there from the start. What solved the lag for me and others was switching from the Display Profile selected by default (U32J59x—which was almost perfect out of the box) to Apple RGB, which was quite differernt and much darker overall. But I found that Color LCD was the exact same as the U32J589x, but with no lag.

 

So I now have the expected speeds and color correctness. 

Participant
August 4, 2020

Come on Adobe, we're all having this problem and it's been reported. We've done half the work for you. Fix the packaged fonts issue. 

 

After updating to 2020 on a Windows 7 machine, I was struggling with lag when more than one file was open. I only work with packaged pubs for organizational purposes. I called Adobe and talked to a rep (for a long time) and we tried a bunch of things. While troubleshooting, I unknowingly opened an unpackaged publication and was convinced that all of the things we had tried had fixed the problem. After figuring out that it was still broken, I uninstalled 2020 and went back to 2018 (I bet many PC users have gone back to previous versions). My employer upgraded my computer (it was due anyway) and I reinstalled 2020 on Windows 10. Same problem!  I asked another user with totally different hardware and settings and they had struggled with the problem before reverting back to 2018.

 

Adobe, you can duplicate this in your lab right this moment: using Windows OS and InDesign 2020, open more than one .indd file within packaged folders so that it uses the packaged fonts. Fix it please!

Steve Rovetti
Participating Frequently
August 4, 2020

Frankly, my experience has been complaining here to Adobe is like screaming into an empty wishing well. They're non-responsive, their solutions don't work, and you're better off just relying on other members on this board to waste their valuable time trying to fix a problem they didn't create. Not to be a downer, but Adobe kind of sucks for getting any type of help. 

 

Ever. 

 

 

Participant
August 17, 2020

I have a graphic design agency and I pay for three Adobe licenses. I've read through a lot of threads pertaining to the InDesign slugishness issue, and my shop is expereincing the same issue (frustrating and costs us a time). I see several posts throughout the subbort community, some marked resolved by Adobe, but I don't see one clear definitive answer or solution. I agree—why are we spending our billable hours trying to track down an issue that should be corrected by Adobe software developers, and then paying for our licenses on top of that? I'm a patient person but this sounds like a double whammy.

Inspiring
June 4, 2020

If you're working from a packaged folder try deleting the document fonts folder.

Worked for me after 1 month of lagging!

Frans v.d. Geest
Community Expert
Community Expert
June 4, 2020

Yes, noticed that as well. If the fonts are present in my system but also present in a Document Fonts folder from a packages, opening is slow and using the Text tool, in the beginning, is sloooow, it lags. Removing the folder and it is fast again.

Jeff Witchel, ACI
Community Expert
Community Expert
May 16, 2020

I've found two issues that will cosistantly cause slow InDesign Performance for me.

  1. The first usually happens in files with lots of high-resolution pixel images and/or complex vector images. If your Display Performance is set to High Quality Display and everything slows down, change to Typical Display instead.
  2. If you have a complex custom Preflight running in the background, and you get the spinning beachball of death, turn off Preflight (in the Preflight panel), to see if everything speads back up.
Participating Frequently
May 24, 2020

I have turned Preflight 'off', just to be sure (but I don't think that is the problem), and I always have my display setting on 'typical', which has been the standard for a long time now. My PC is also very powerful, as the OP, so might it be that inDesign has a problem with some of the newer processors or something? I have 24 cores for example ...

Frans v.d. Geest
Community Expert
Community Expert
May 24, 2020

InDesign uses I believe a maximum of two cores, worse: at PDF export just one. So here the single core speed is more important.

Participating Frequently
May 16, 2020

Just wanted to add my experience on this. I've had big lagging problems with inDesign since I started working on a rather big job around January 2020. The problem was the same on a mac and PC, both of wich has good specs, everything updated and so on, so the frustration has sometimes been, well, you know. I did see a tip a couple days ago that actually has helped a lot, and maybe this can be helpful to others as well. The 'trick' is to choose classic standard workspace(!). It was said to have something to do with linking and online services or something like that; I actually don't know, and it really does not matter either as lang as it works, right? 🙂 It is clearly, undoubtedly, a bug (a huge one) in inDesign for the moment, and we must only hope that they will find a way to solve this very strange and annoying behaviour very, very soon ... I've been using Adobe since version 1.0 of most of their softwares, and has always been a huge fan, but now they are testing me ... 

Derek Cross
Community Expert
Community Expert
May 16, 2020

Which version of InDesign 2020 are you on currently? I was just wondering whether the recent update (15.0.3) has improved things.

Participating Frequently
May 19, 2020

I have 15.0.2 right now, so I will check with the newest version and give feedback. 

._Liam_.
._Liam_.Author
Inspiring
April 26, 2020

Hi all,
Its been a while since I last checked in on my initial post. I've never found a solution to this problem, but from what I can gather from some of the helpful comments below - it would make sense that the problem lies in the 4k monitor. Our IT guy came in and ran my machine off one of my colleague’s iMac displays and it worked perfectly. Its crazy that Adobe don’t have a solution to this.
Unfortunately turning my colour settings back to Apple RGB didn’t work, but I'm glad its working for some. Can I ask the people who are experiencing the same problems what monitor you're using? Mine is LG UltraFine Display
Cheers

Liam

Inspiring
April 27, 2020

I can't think of anything else other than the cable and/or connecting type (HDMI v Displayport). Saw a few people solve it via this path.

 

My Monitor is a Samesung U32J59x.

Inspiring
January 22, 2020

Absolutely the same issue for me and I've posted about it in the past. Not the same hardware setup (48Gb RAM; Mac Pro 5,1; 12 core; RX 580 8Gb; m.2 SSD drive). 

 

I THINK it has to do with 4K monitors, because I can move the InDesign window to the 2K monitor above my 4K and InDesign is slick and fast.

Steve Rovetti
Participating Frequently
April 20, 2020

UNBELIEVABLE. So ihave to switch to 2k on my 4k monitor everytime I use InDesign so that my workflow doesn't grind to a halt? I just changed resolution after dealing with insane slowdowns, went to 2k from 4k, and everything is lightning fast. Adobe, please get your act together, This is crazy!

Inspiring
April 25, 2020

What fixed my issue was changing the color setting in System Preferences > Displays > Color and changed the default that my 4K monitor supplied to Apple RGB. 

 

AND INSTANTLY five months of terror was fixed.

Derek Cross
Community Expert
Community Expert
January 16, 2020

Maybe try this:

Unistall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall InDesign again. If that doesn't  solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Known Participant
February 26, 2021

That will not fix the issue.

The problem is the algorithm, which handles the screening with individual ICC profiles as in Lightroom. For Lightroom a fix for this issue is coming (have seen it live 😉 ). I hope this fix will also be adapted for Indesign, because it is a pain not to work with calibrated workflow in a color sensitive enviroment.

Participant
April 2, 2021

So, what you are saying is that as of today, 2 April 2021, there is no way to work in Indesign and have a calibrated monitor with a custom color profile? I have my own spider pro with the help of I loaded into the video card the \WINDOWS\system32\spool\drivers\color\calibrated.icm profile.

 

I can't work without this profile, the default monitor colours are horrible. And I think any professional would calibrate the display prior to anything..

 

Is there an Adobe official response on this matter? I have the latest Indesign (16.1), the latest Windows 10 Pro), the latest Windows Updates patches and the latest video driver (Intel 7700K onboard video card).

 

Maybe a dedicated video card would help?

Rishabh_Tiwari
Legend
January 16, 2020

Hi there,

 

Sorry to hear about the trouble you are facing with InDesign. I would request if you can share a few more details like:

 

  1. The exact version of the Operating System.
  2. Is this happening on a specific file?
  3. Was there an improvement in safe mode?
  4. Where are the files saved, locally or on a network drive or shared drive?

 

Regards

Rishabh

._Liam_.
._Liam_.Author
Inspiring
January 16, 2020

Hi Rishab,

 

Thanks for your help. Details below:

 

  1. The exact version of the Operating System.
    macOS Catalina 10.5.2(19C57)
  2. Is this happening on a specific file?
    No all files
  3. Was there an improvement in safe mode?
    No
  4. Where are the files saved, locally or on a network drive or shared drive?
    I do work of a server some of the time, however this issue happens when offline or even when creating a new file.

 

I hope this helps, I look forward to your response

Cheers


Liam

 

 

 

Rishabh_Tiwari
Legend
January 16, 2020

Thanks for sharing the details. Could you please turn off the GPU performance from the preferences and observe the application performance and let us know how it goes.