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C
cindi-s
Participant
October 25, 2020
Question

InDesign 2021 Crashes in the middle of the night!

  • October 25, 2020
  • 1 reply
  • 324 views

2 nights in a row, or mornings I should say, InD crashes on my new 2020 imac with latest Catalina version and 128 GB Ram, with the following errors: Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT.

 

Not using at all, computer not put to sleep. Not sure what's going on.

Dennis

This topic has been closed for replies.

1 reply

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
October 25, 2020

Try resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

C
cindi-sAuthor
Participant
November 2, 2020

Thank you. Tried it and made no difference. Seems to be related to the display coming back on. Not every time but several times after using hot corner to turn display off then turning it back on there would be a crash. Yesterday Console crashed because of this!

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