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andreass46032658
Participant
June 21, 2021
Question

InDesign 2021 crashing while performing a Data Merge

  • June 21, 2021
  • 1 reply
  • 350 views

Hi Guys

 

Since today, whenever i try to import a .txt or .csv for data merge InDesign will crash while importing. I tried several restarts and I do not work on a server. Also a computer restart did not work. I tried to use an old file I succesfully used befor but even then InDesign crashes. I need to create a serial letter for a customer. Any Ideas on how to fix that?

 

 

{Renamed by MOD}

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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
June 21, 2021

Hi there,

 

I am sorry to hear about this trouble. I would request if you could share a few more details like:

 

  • Exact version of InDesign and operating system. If you are not already on latest version, then we recommend you to update to latest version.
  • Share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html 
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.


Additionally, you may try the suggestions given on this page ( (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?page=1 ).

 

Let us know if this helps or if need any further assistance.


Thanks,
Anshul Saini

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