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joselina
joselina
Participant
March 18, 2021
Answered

InDesign 2021 - HELP! I cannot move any objects on the board and NOTHING IS LOCKED!

  • March 18, 2021
  • 3 replies
  • 1366 views

This is just happened yesterday. All sudden I couldn't move any objects on my board. NOTHING IS LOCKED. NO LAYERS ARE LOCKED! 

 

I could select the object but I cannot move them at all!

already uninstalled and reinstalled InDesign 2021. Restarted my computer too.

 

I thought it was something locked so yesterday I selected Unlock All on spread and it started working again.

Today after i saved and exported one file to PDF and was going to work on another file, this happens again. I tried to unlock all on spread but now it's all grayed out.

 

I tried to delete my preferences by hitting Shift+Ctrl+alt when launching InDesign, but NOTHING COMING UP to prompt me to delete my preferences.

 

Windows 10 user here.

 

This is very frustrating! I wish I could contact someone on Adobe on the phone so I could get this sorted out quickly as I have a pressing project to finish! Is this a bug??!

This topic has been closed for replies.
Correct answer Eugene Tyson

Common Fixes:

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command

 

 

2:

  1. Choose File > Save As.
  2. Choose InDesign Markup (IDML) as the type (Windows) or format (Mac OS) and click Save.
  3. Choose File > Export.
  4. Choose InDesign Markup (IDML) as the type (Windows) or format (Mac OS) and click Save.

 

3:

There's a deep dive here for preferences if nothing else is working - maybe try this before 4.
https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html#:~:text=Windows%3A%20Shift%2BCtrl%2BAlt,Shift%2BControl%2BOption%2BCommand

 

4 Creative Cloud Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

3 replies

T
TerryKruse
Participant
October 11, 2022

This happened to me! So frustrating and can't find a solution!

T
TerryKruse
Participant
October 11, 2022

I earned a badge for posting but still can't get into my document! So wish that I hadn't done the brochure in Indesign.

 

E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
March 19, 2021

Common Fixes:

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command

 

 

2:

  1. Choose File > Save As.
  2. Choose InDesign Markup (IDML) as the type (Windows) or format (Mac OS) and click Save.
  3. Choose File > Export.
  4. Choose InDesign Markup (IDML) as the type (Windows) or format (Mac OS) and click Save.

 

3:

There's a deep dive here for preferences if nothing else is working - maybe try this before 4.
https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html#:~:text=Windows%3A%20Shift%2BCtrl%2BAlt,Shift%2BControl%2BOption%2BCommand

 

4 Creative Cloud Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

    joselina
    joselinaAuthor
    Participant
    March 19, 2021

    Thank you. I ended up contacting Adobe phone support and did #4. Now it fixed it. I tried the shortcut for deleting preferences but it didn't prompt out at all and I was so pressed in time for finishing a project so didn't want to waste more time to investigate. Thanks again.

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      March 19, 2021

      How much RAM and spare disk capacity do you have?

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