Participating Frequently

Answered

InDesign 2021 stops responding on startup

Forum|Forum|4 years ago
September 25, 2021
4 replies
839 views

InDesign 2021 is locking up (not responding) on start up. I have launched it from the start menu, from the Creative Cloud, and done "run as administrator". I have uninstalled it and reinstalled it. Nothing works. There is no folder in my "user" folder for Adobe. So removing appdata is not an option.

Performance

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Correct answer Eugene Tyson

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. As suggested by Eugene, You may try using Creative Cloud Cleaner Tool to remove the existing installation of the app & reinstall once done.

Additionally, please follow the suggestions given on this community post. Let us know if it helps.

Regards,

Ashutosh

AgfaAceAuthor

Participating Frequently

Never needed to use it but will keep it in mind should the need arise in the future.

Peter Spier

Community Expert

> There is no folder in my "user" folder for Adobe. So removing appdata is not an option.

That's probably not true. You have to enable viewing hidden and system folders and files in Explorer to be able to see it.

AgfaAceAuthor

Participating Frequently

Thanks Peter but I was and am just as puzzled as you are. I run my computer with the view showing hidden files and folders. I am a tech (computer software and hardware trainer/installer) in my company. It helps me when it comes to trouble shooting. It really isn't there. I actually found it on the D partion of my computer. Some how I have two "user" folders. Very strange but deleteing what was in there still didn't help.

Geоrge

Legend

Ask Adobe Support Chat about help

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

AgfaAceAuthor

Participating Frequently

Sadly my Adobe account is part of a larger corporate account and Adobe will not help me directly. I must go through our own support person. Problem with that is that no one knows who that person is. Thanks anyway.

E

Eugene Tyson

Correct answer

Community Expert

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

-------------

You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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