Indesign 2021 Unable to open old documents
I tried contacting support and they were unable to help. I hoping someone here is experiencing the problem or has a solution.
I recently upgraded to a new Macbook air and installed InDesign 2021. I'm able to open files that were saved in 2020, but am unable to open older files possibly saved in 2018 or older. I'm not sure on the versions of these older files because I inherited them.
When I try to open through the file menu and I click open, nothing happens. When I try and double click the icon, nothing happens. Older PDF icons are also generic?
Adobe Support thinks an old plugin was used on these files and is now incompatible with 2021. This is terrible since I have hundreds of files that I now can't open on the new computer, they open fine on the old computer with ID 2020. I tried installing 2019 and 2020 versions on the new computer and I have the same result.
Any help would be great.
T.
Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/
