InDesign 2021 won't launch

Forum|Forum|5 years ago
December 15, 2020
2 replies
940 views

Suddenly can't launch InDesign at all. As in, it was working last week. No updates or installs since then.

Latest version installed. Icon bounces in dock for about 30 seconds; no launch window at all. Stops bouncing and I have to force quit. Other Adobe apps working fine.

- Running macOS Big Sur 11.0.1

- Completely uninstalled InDesign and removed all previous versions. All new prefs files.

- Went to alternative OS account and it launches just fine.

- Restared several times (with SMC and PRAM resets)

- Signed out and back into Adobe CC

No dice. Any ideas?

Performance

This topic has been closed for replies.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. I hope your issue is resolved now.

If you still have concerns, I'd request you to follow suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1) & let us know if it helps.

Regards,

Ashutosh

DancouverAuthor

Participant

Also tried installing previous version of InDesign. Doesn't work either.

E

Eugene Tyson

Community Expert

Try resetting your preferences.

Using a keyboard shortcut:

(Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
(Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

If that is not working try the CC Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

The fact it's working on another user account points to a dodgy install or preferences file.

DancouverAuthor

Participant

I tried that prefs reset earlier. As I mentioned, I uninstalled using CC and then restarted and reinstalled 2021. Same result.

Just looking into Cleaner Tool. Does that remove all Adobe apps?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded