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Grzegorz27079732k0k0
Participating Frequently
November 11, 2022
Question

InDesign 2022 crashes on Windows 10

  • November 11, 2022
  • 2 replies
  • 390 views

Hi,

I got  problem with unexpected crashing of InDeisgn 2022 on Windows 10 while working with layouts. It happends more often when I got open more then one layout at a time. Got this crash report from InDeisgn (see file attched) and also I have viewed event log from the system and seems like dvauxphost.dll may be the culprit. Does anyone got similar problems?

Thank you in advance for any advices.

This topic has been closed for replies.

2 replies

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
November 11, 2022

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

G
Grzegorz27079732k0k0Author
Participating Frequently
November 11, 2022

Hi Eugene,

I have already tried that and it didn't helped. I was rather thinking that it can be related to security settings somehow. I'm opening layouts from a DAM platform using plug-ins for that. I did some tests and it is stable on my AWS virtual machine running Windows server 2016. Users using the same InDesign version with the same DAM platform don't have such problems.

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
November 11, 2022

I wouldn't know how to solve this issue - it's more of an IT related area, I suppose.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 11, 2022

Hi @Grzegorz27079732k0k0,

Does this crash happen on any file or on some particular files? Where are the files you work on saved, your internal drive or some network or mounted drive.

-Manan

-Manan
G
Grzegorz27079732k0k0Author
Participating Frequently
November 11, 2022

Hi Manan,

Thank you. It happens on a different files. Those files are stored on a DAM platform.

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