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default32nq0eeccrmj
Participant
January 17, 2022
Question

InDesign 2022 crashing when opening

  • January 17, 2022
  • 3 replies
  • 1091 views

Hi All,

 

I am having trouble with my InDesign 2022. When I open the application it begins it's start up process but fails once it gets to 'starting service registry'.

 

I have logged in and out of my adobe cloud, deleted fonts that couldn't be validated in Fontbook, and sent reports.

 

I have the below report but I am unsure how to read it and find the problem.

Any help would be greatly appreciated!!!

 

THANK YOU

 

https://justpaste.it/697x2

(Lengthy report replaced with link by moderator)

    This topic has been closed for replies.

    3 replies

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    January 26, 2022

    Do you use InDesign 17, 17.0.1 or 17.1.
    There are several bug fixes. Since several days 17.1 is phased rolled out. Maybe that it will solve your problem.

    Dave_Murdoch
    Dave_Murdoch
    Participating Frequently
    January 26, 2022

    I’m using version 17.1.

     

    I installed the latest update this morning. I have also completely uninstallted Adobe CC and reinstalled it. Still not starting up...

    maximedavid
    maximedavid
    Participant
    February 9, 2022

    Hi Dave,

     

    I started having the exact same problem this morning, for no reason.

    Did you find a solution in the last month?

     

    Bests,

      Dave_Murdoch
      Dave_Murdoch
      Participating Frequently
      January 26, 2022

      I have the same problem. Since 5 days already. I can’t work anymore, InDesign is the program I need everyday.

       

      @Eugene TysonThese 2 options don’t work for me.

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      January 19, 2022

      Hello

       

      I replaced your lengthy text report with a link instead. 

       

      Hard to know what's going on

      I've a few pre-saved fixes that may or may not work for you

       

      Try resetting your preferences:
      The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
      Further info and instructions here if needed:
      https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

       

      ---

      Reinstalling rarely fixes everything - you can do a complete reinstall using the
      Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

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