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edoardog71976745
edoardog71976745
Participant
October 3, 2023
Question

InDesign 2023 crashing

  • October 3, 2023
  • 1 reply
  • 273 views

Hello, our users are working with InDesign 2023 in a VDI environment.

The program crashes several times during use, often when it starts:

What we have to check? 

Thank you.

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    1 reply

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    October 11, 2023

    Hard to know how to help - don't know that language

    But here's somethings to check and let us know what is going on

    1. Are VDI computers meet InDesign's specs?
    2. Is InDesign updated and OS updated?
    3. Any third-party plugins/extensions, if so disable them temporarily?
    4. Fonts valid and not corrupted?
    5. All files or just specific files?
    6. VDI configuration correct? Check resource allocation and network stability?
    7. Ensure graphics drivers are current and any other drivers.
    8. Any clues in the crash reports?

     

     

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