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M
Minami Ishimatsu
Participant
December 22, 2022
Answered

InDesign 2023 crush after open

  • December 22, 2022
  • 2 replies
  • 909 views

I have Adobe InDesign 2023, version 18.1, installed on Windows 11 system computer. Today when I start InDesign, it goes to loading screen and then disappears.

After check Windows Event Viewer, I find below error message.

How can I fix the issue?

 

Faulting module name: ntdll.dll, version: 10.0.22621.900, time stamp: 0xa97a9ed6
Exception code: 0xc0000005
Fault offset: 0x000000000003f351
Faulting process id: 0x0x5990
Faulting application start time: 0x0x1D9158920DDBCAB
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2023\InDesign.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 06406df4-6a74-4cb3-be62-9c7646b72f29
Faulting package full name:
Faulting package-relative application ID:

 

 

This topic has been closed for replies.
Correct answer Minami Ishimatsu

Somehow it is fixed by itself. Nothing changed. Weird.

 

2 replies

M
Minami IshimatsuAuthorCorrect answer
Participant
December 22, 2022

Somehow it is fixed by itself. Nothing changed. Weird.

 

A
Community Manager
Anubhav MCommunity Manager
Community Manager
December 22, 2022

Hello @SnowyCanada,

 

Glad to hear that the problem was resolved. If the problem reoccurs, kindly refer to the suggestions shared by Manan and this help article (https://helpx.adobe.com/indesign/kb/crash-on-launch.html). Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Thanks,

Anubhav

 

    M
    Minami IshimatsuAuthor
    Participant
    December 22, 2022

    Thank you!

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    December 22, 2022

    Hi @SnowyCanada,

    Try trashing InDesign preferences. You can also look at the suggestions made in the following discussion

    https://community.adobe.com/t5/indesign-discussions/indesign-2020-shows-error-on-launch-on-windows-10/m-p/11090680#M184328

    https://community.adobe.com/t5/indesign-discussions/advanced-troubleshooting-for-launch-issues/td-p/11394034

    -Manan

    -Manan
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