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martin OP
martin OP
Inspiring
July 2, 2023
Answered

Indesign 2023 font autoactivation problem

  • July 2, 2023
  • 5 replies
  • 2211 views

Hello. 

I have a problem with indesign font autoactivation.

When i insert a picture to document, all the fonts are deactivated.

When i insert another picture in to the document, all the fonts are back.

I use Connect Fonts for font activation.

Indesign andConnect Fonts with latest updates.

macOS Ventura 13.4.1 - latest updates.

 

Please watch the enclosed video file.

Can somebody help me with this bug?

 

Correct answer martin OP

HEllo, adobe connected to my mac and deald with it- it was a conflict between adobe and connect font activation of the same font. Resolved. Thank you.

5 replies

C
ClusterX
Participating Frequently
September 6, 2025

Please advise how this problem is solved?

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
September 6, 2025
quote

Please advise how this problem is solved?


By @ClusterX

 

This thread is 2 years old. The correct answer is above, as well as all otherwise available info. 

 

You'd want to start a new thread with a detailed description of your issues, as well as the complete info on your operating system, InDesign version, and font management software (if any). 

C
ClusterX
Participating Frequently
September 8, 2025

Same problem, Extensis Connect Fonts + Adobe Indesign 2025, Win10, Adobe fonts disabled in CC App and disabled in Indesign prefs

L
Community Expert
LaubenderCommunity Expert
Community Expert
July 3, 2023

@martin OP said:

"I use Extensix - Connect Fonts. I use this app 15 years at least. Of course it was many times redesigned, but i belive it is a quality app."

"Hello, my version is 18.3"

 

Quit InDesign, backup and then trash InDesign's cache folder named Version 18.0, restart InDesign.

That may help as well.

[Your User Folder]/Library/Caches/Adobe InDesign/Version 18.0

 

More details at Restore all preferences and default settings here:

https://helpx.adobe.com/indesign/using/setting-preferences.html

 

If this does not help:

Disable the Extensis software.

Restart your machine.

Does this help? File a bug report with Extensis.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

martin OP
martin OPAuthor
Inspiring
July 3, 2023

CACHE did not helped.

But wit disablet plugin the bug is not there - reaching out to extensis.

Thank You!

L
Community Expert
LaubenderCommunity Expert
Community Expert
July 3, 2023

What is your exact version of InDesign?

FWIW: I still cannot see the next update for InDesign, version 18.4.0, in my Creative Cloud Desktop App here in Germany.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
July 3, 2023

18.4 is now in general release as of today, July 3. Just got here in the US.

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    July 3, 2023

    Hi @martin OP ,

    as far as I can see from your video InDesign is showing the text in pink for missing fonts for all of your text after you placed the first JPEG image. However, that does not mean that the fonts are really missing. You may have noticed that the text rendering is still correct and InDesign is not using substituted versions of the fonts.

     

    Will InDesign's preflight show missing fonts as well?

    If you select text, is the applied font style's name in brackets?

     

    It could be that the issue is not with font activation.

    Maybe it helps if you are trashing the InDesign cache data when InDesign is not running…

     

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

    martin OP
    martin OPAuthor
    Inspiring
    July 3, 2023

    Hello,

    Yes you are right, it looks like the text rendering is intact. (it looks different when i really deactivate the fonts).

    But yes fonts are really missing. I just create the video, you can watch it there:

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    July 3, 2023

    What kind of fonts are you activating? Adobe Fonts found in fonts.adobe.com?

     

    > I use Connect Fonts for font activation.

     

    I don't know what that is? Is it a third party product. That's not how you'd activating Adobe Fonts.

    Frans v.d. Geest
    Community Expert
    Frans v.d. GeestCommunity Expert
    Community Expert
    July 3, 2023
    quote

    > I use Connect Fonts for font activation.

     

    I don't know what that is? Is it a third party product. That's not how you'd activating Adobe Fonts.


    By @Steve Werner


    That is the new name of formerly Suitcase 😉

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