Participating Frequently

Question

InDesign 2023 on M1 Max 64gb Ram Keeps Freezing and Spinning Ball

Forum|Forum|3 years ago
November 9, 2022
4 replies
3280 views

Hi there,

I am just trying to figure out what is going on with my InDesign.

This is brand new 64GB RAM, 32 core M1 Max

Working in quite small files for a machine of this caliber and it is so constantly loading and delayed responses to my inputs.

I have tried resetting preferances etc.

Any help would be appreciated.

Performance

This topic has been closed for replies.

E

eladk71069931

Participating Frequently

Macbook M1 16gb 14" 2021 User
Indesign crashes occasionally!
It's a brand new 2000+€ computer, so frustrating!
considering I had to get a new Mac becuase my 2015 MBP couldnt handle serious work anymore,
and even on a M1 Indesign crashes... again and again... usually it just crashes without letting me know... this time it was kind eanough, "I'm going to crash" is that ok?!, well no, it's not ok, bur there was only one button! you should add "Not OK at all" bottun!

Harshika Verma

Community Manager

Hi @eladk71069931,

We apologize for the frustration. I would feel the same in your situation. Could you please generate logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message? I hope you have already submitted the crash report and entered your Adobe ID.

Please share the version of InDesign installed on your machine. Have you noticed any specific action triggering this behavior? Are you using a dual monitor setup?

We will try our best to investigate and help you.

Thanks,

Harshika

E

eladk71069931

Participating Frequently

-I did the Log thing (screenshot)
not sure if it was uploaded to were yo wanted it.
-No specific trigger, (sometime it "freezes" when I do a big change like changing "facing pages" or not to the whole document, but sometimes with no reason, or serious task.
-Version 18.2.1
-External Dell monitor

its a 430p book, but pretty simple stuff nothing crazy,
indesign gets stuck too many times... I see the colurful spinning ball way too much times, and for way too much time every time... there is no way this powerful Mac functions like my 8 old y.o MBP
and btw, I had some more issues, but I'm too tired to explain everything,
it had a weird bug a few days ago (probably it happened because of yet another crash) content/pages/ graphics
PNG/SVG were missing or Partially missing...
I've send a large book to print, and pages were half missing... that could cause the company i work for a lot of money, and me my job! thank god the printing lady at the publisher noticed it last minute....

we go over these files again and again, but this crashes leaves weird bugs on the file that are easy to miss...

bahaasamir2100

Participant

same issue here but on pc opening and loading spinning until I restart the pc again

bahaasamir2100

Participant

like that

F

Fraser5CC6Author

Participating Frequently

That didn't work at all.

I have just opened SMALLISH 30 PAge document and got the spinning ball until I forced closed it.

This is very frustrating considering this machine in this spec should be breezing through work this light!

aniri5j9ox8tw2ln

Legend

Hast du diese Problem bei allen Dokumente? Auch bei neu erstellte und leere?

Hast du mal einen safe-boot gemacht? Die cache geleert?

Unter einem neuen Benutzer mal Indesign getestet?

Harshika Verma

Community Manager

Hi @Fraser5CC6,

We appreciate your inquiry and are sorry to learn that InDesign is giving you trouble. We will try our best to investigate the issue.

Change the display's color profile to Apple RGB (https://support.apple.com/en-in/guide/mac-help/mchlf3ddc60d/mac).
If that doesn't help, turn off GPU performance from InDesign Preferences and check how it works.

Let us know if that works. We're here to help.

Thanks,

Harshika

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