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JennBlech
Participant
January 10, 2024
Question

InDesign 2024 (18.5.1) not displaying work/pages when connected to an external monitor

  • January 10, 2024
  • 4 replies
  • 1361 views

If I open an InDesign document on my laptop (2021 Macbook Pro, up to date, 32GB memory, 1TB HD), begin working on it, and then connect to my external Apple monitor the InDesign functionality remains but the display board/pages will be completely blank/unworkable. Similarly, if I open an InDesign document while connected to the screen, begin working on it, and then unplug to return to my laptop screen those board/pages will be completely blank/unworkable. However, when I plug back in or unplug (depending on how I was working when I originated the document) everything is as normal and I can work on it again.

As a temporary workaround, I'm having to package, close, and reopen my designs every time I plug in or unplug my monitor for the day, which is extremely frustrating. This is not happening with Photoshop, Illustrator, Premier Pro, etc., nor has it ever happened with InDesign 2023 or earlier. All other non-Adobe programs also work/display as normal. Occasionally when I initially plug in I CAN see my designs for a few seconds before they seemingly disappear. 

Examples attached show a document that originated on my laptop screen and therefore does not display when connected to my monitor as well as a document that originated on my monitor and therefore shows while connected but will not once disconnected.



    This topic has been closed for replies.

    4 replies

    D
    default75v8hyn7f5xj
    Participant
    August 29, 2024

    you may switch to "preview on cpu", at least this does the trick for me. Still, this remains a bug in Adobe InDesign.

      J
      JennBlechAuthor
      Participant
      August 30, 2024

      This worked! Thank you so much for your suggestion! That was such a pain to deal with. 

      N
      Natalie5D51
      Participant
      April 29, 2024

      I am having this same issue on a 36GB MacBook Pro 2023, M3 Pro chip running 14.4.1 Sonoma. Really frustrating! Any bug fix coming?

        &
        &BEYOND
        Participant
        April 22, 2024

        I have the same problem, so do all my collegues. Is there a sollution yet?

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        April 22, 2024

        Hi,

         

        Sorry to hear about the trouble. Can you confirm the version of InDesign & OS along with the System/Hardware configuration? Please share a few screenshots of the pages. We'll try our best to assist you. 

        Thanks
        Rishabh

        &
        &BEYOND
        Participant
        April 23, 2024

        Thanks for your reply!
        I am working on a 2021 MacBook Pro with M1 Max Chip and 32 Gigs of Ram. The problem occures on all displays that i work with. The one i use daily is a LG 32" curved display. The effect happens for all open documents, so when i want to close them, i can not see if i want to save the changes. When i open new documents, they display just fine.

        I also tried it with an Airplay monitor and it is the same.

        Thanks!
        Jakob

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          January 11, 2024

          in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

          p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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