Indesign 2024 crashes when opening

Forum|Forum|2 years ago
December 22, 2023
2 replies
564 views

Hi!

I couldn't open a document my colleague had sent me, since I was working in an older version (18.5) while she had made the document using InDesign 19. I updated InDesign, but ever since I cannot even open InDesign without getting a notification: "InDesign is being closed. There has been an error."

I already tried checking my hard drive for errors, cleared my cashes and deleted/reinstalled InDesign muptiple times, non of those seem to work.

Can someone please help me?

This topic has been closed for replies.

BobLevine

Community Expert

System details, please.

W

WendelLangelerAuthor

Participant

Hi,

Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

RAM: 8,00 GB

System Type: 64-bits operating system, x64-processor

Is this enough or is there something you need specifically?

Cheers

Rishabh_Tiwari

Legend

Hi,

Sorry to hear about the trouble. Is this happening while opening that specific document or now you're unable to launch InDesign at all? If you're unable to launch InDesign at all, please try resetting InDesign Preferences. If this doesn't help as well, please try the steps shared here.

Let us know how it goes.

Thanks

Rishabh

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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