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A
allenr98876051
Participant
December 10, 2023
Question

Indesign 2024 keeps crashing when using copy command Com+C

  • December 10, 2023
  • 3 replies
  • 702 views

Running Mac OS Ventura 13.6.2

Downloaded a INDT template file from Adobe stock

FILE #:  326148964

Tried downloading it again

Keeps crashing constantly. Community says to save it as an IDML file but that removes all of the formating and makes the template useless... So basically the file is currupt on adobe stock? Anything I can do? dont wanna pay for a faulty template....

Thanks

    This topic has been closed for replies.

    3 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    December 11, 2023

    Well, I have to say, as I read this thread I was as convinced as Steve that it was an issue with your system and not the file—until I downloaded it and had it crash during multiple copy/pastes on both 2023 and 2024 (macOS Ventura 13.6.2). 

     

    You can tell the story here: https://community.adobe.com/t5/stock/ct-p/ct-stock?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions and link to this thread to request a refund.

     

    ~Barb

     

    ~Barb at Rocky Mountain Training
    A
    allenr98876051Author
    Participant
    December 11, 2023

    Thanks Barb! It was driving me crazy!!

     

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    December 11, 2023

    I would try some troubleshooting on your computer:

     

    You could do a computer shutdown before opening the IDML file.

    You could install it in another user on your computer (to see if there could be corruption in your current computer user files).

     

     

     

    A
    allenr98876051Author
    Participant
    December 11, 2023

    again it aint the computer its the file that is corrupt

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    December 11, 2023

    I also have a MacBook Pro running  Ventura 13.6.2. I downloaded the IDML file from Adobe Stock and it opened immediately:

     

     

    There appears to be some problem with you computer system.

     

    A
    allenr98876051Author
    Participant
    December 11, 2023

    Yeah The file opens and I can work with it.... The second you try to copy some text, It crashes Indesign.....Its not my machine its the file. Every other ID file I have operates correctly.....I did all the restart, delete prefs stuff.... I can export it as an IDML and then it works but you loose all of the formating and basically have to rebuild the dang file.......

     

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