InDesign 2024 won't start up

Forum|Forum|2 years ago
November 2, 2023
5 replies
1013 views

Hello i work on mac and after moving to our new office Inesign wond start up on one the mac computers. I have removed en new instalt Indesign en removed preverences bud stil Indesign wond open. Please help

Performance

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Correct answer Barb Binder

Hi John:

InDesign is not yet supported on Sonoma. Apple and Adobe don't synchronize their updates and Adobe is still working on the Sonoma support. We don't know what the holdup is but obviously it's a struggle since it's still not done yet.

If you can possibly roll back to Ventura 13.6, or 13.6.1, that would be ideal. You can leave InDesign 19/2024 installed, but I would also reinstall 18.5/2023 through the CC Desktop app. That's going to be the most stable environment right now.

For anyone else reading this thread — hold off updating Sonoma and InDesign 2024 until the issues get resolved.

~Barb

R

Rob5FE3

Known Participant

I'm having this issue in Ventura 13.1 on a 2019 Intel Macbook Pro

J

john26906966cvu5

Participant

Thanx for your reactions i think i have to wait until ID is updated, and for now i have to work on a mac ho isnt updated jet. Sorry for my bad engels not my best point.

Barb Binder

Community Expert

That sounds like a good plan, John.

A lot of people have English as a second (or third or fourth or fifth language), so don't worry about how you ask a question. If we can't understand, we will ask you to clarify. You can always ask questions in your own language and we can use Google translate to figure it out. Whichever is easiest for you!

~Barb

~Barb at Rocky Mountain Training

Barb Binder

Correct answer

Community Expert

Hi John:

InDesign is not yet supported on Sonoma. Apple and Adobe don't synchronize their updates and Adobe is still working on the Sonoma support. We don't know what the holdup is but obviously it's a struggle since it's still not done yet.

If you can possibly roll back to Ventura 13.6, or 13.6.1, that would be ideal. You can leave InDesign 19/2024 installed, but I would also reinstall 18.5/2023 through the CC Desktop app. That's going to be the most stable environment right now.

For anyone else reading this thread — hold off updating Sonoma and InDesign 2024 until the issues get resolved.

~Barb

~Barb at Rocky Mountain Training

chrisg11235813

Participating Frequently

THis happend to me too.

This is what I did:

Add an empty folder to the "Plug-Ins" folder (shouldn't matter what the name is). try opening ID 2024.

If it opens, do not quit the app (it might revert to not opening again). If you do quit, and the app won't re-open, go into the "Plug-Ins" folder and delete the empty folder you previously created.

I gave up trying to do this and reverted back to ID 2023