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Question

InDesign 2025 Crashing every multiple times each hour

Forum|Forum|6 months ago
August 21, 2025
3 replies
1335 views

I have begun having a very serious issue with indesign 2025 crashing repeatedly each hour. I have attached the last crash error report to the bottom of this message. This issue started about 5 days ago, prior to that I never experienced any crashing. It happens regardless of the file that I am working on. I have attempted to troubleshoot this issue in the following way:

1. I updated to the latest version of Indesign 2025 ver. 20.5. = crashing continues.

2. I tried installing various different earlier versions of indesign (e.g., 20.3.2, 20.2.1, etc.) = crashing continues.

3. I tried uninstalling indesign and cleaning out all preference files, and then reinstalling = crashing continues.

4. I tried saving the 6 files I am working on as idml and then opening them again and resaving and indd = crashing continues.

5. I checked to see that I don't have too many adobe fonts connected (i only have 5 font families connected).

Thank you for any help you can provide. Indesign is literally crashing about every 10 minutes or less.

Here is the latest crash report :

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="24.0.0.202501210819_21d9d11" clientVersion="24.0.0.202501210819_21d9d11" applicationName="InDesign" applicationVersion="20.2.1" build="20.2.1.11" source="Windows-Client" crashType="n/a">
<time year="2025" month="8" day="21" hour="14" minute="40" second="32" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="529"/>
<user guid="e7c8c586-2ac5-42c6-960b-aac86f9ac3bf"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65239" machine="Intel(R) Core(TM) i9-14900HX" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2419 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Meta Inc." adapterRAM="" caption="Meta Virtual Monitor" description="Meta Virtual Monitor" driverDate="20230328000000.000000-000" driverVersion="17.12.55.198" videoModeDescription="" pnpDeviceID="ROOT\DISPLAY\0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4090 Laptop GPU" description="NVIDIA GeForce RTX 4090 Laptop GPU" driverDate="20240730000000.000000-000" driverVersion="32.0.15.6081" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_2757&SUBSYS_37121558&REV_A1\4&18D622C4&0&0009" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20240724000000.000000-000" driverVersion="32.0.101.5768" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_A788&SUBSYS_37011558&REV_04\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCA4670D99">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFCA4670D99" symbolname="GraphicsData::GraphicsData"/>
<stackStatement index="1" address="0x00007FFCA467110F" symbolname="GraphicsDataPtr::GraphicsDataPtr"/>
<stackStatement index="2" address="0x00007FFC8DDC2D6B" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="3" address="0x00007FFC8DDC05D8" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="4" address="0x00007FFC9E65E8CF" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FFC9E65EA74" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFD5B8D6260" symbolname="BaseHitTestHandlerImpl::DoHandleSpreadLayer"/>
<stackStatement index="7" address="0x00007FFC8DE5E4BB" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="8" address="0x00007FFC91931F43" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFD5B8D729E" symbolname="BaseHitTestHandlerImpl::HandleSpread"/>
<stackStatement index="10" address="0x00007FFC8DED21FE" symbolname="GetPlugIn"/>
<stackStatement index="11" address="0x00007FFC8DED26F8" symbolname="GetPlugIn"/>
<stackStatement index="12" address="0x00007FFC8DE0F73E" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="13" address="0x00007FFCF301212C" symbolname="unknown"/>
<stackStatement index="14" address="0x000000018008C9BF" symbolname="DVHostedWidgetView::ShowOrHideFuncCalledFromSuppressedUI"/>
<stackStatement index="15" address="0x000000018008D137" symbolname="DVHostedWidgetView::WindowToGlobal"/>
<stackStatement index="16" address="0x00007FFCA23EC840" symbolname="dvaui::ui::UI_Node::UI_GetToolTip"/>
<stackStatement index="17" address="0x00007FFCA23ECA15" symbolname="dvaui::ui::UI_Node::UI_GetToolTipDetailsForDisplay"/>
<stackStatement index="18" address="0x00007FFCA23E9EB4" symbolname="dvaui::ui::UI_Node::UI_DisplayToolTip"/>
<stackStatement index="19" address="0x00007FFCA23F0CD4" symbolname="dvaui::ui::UI_Node::UI_UpdateToolTipsAfterMouseOverChange"/>
<stackStatement index="20" address="0x00007FFCA23E83BF" symbolname="dvaui::ui::UI_Node::UI_DispatchMouseOverStateToTarget"/>
<stackStatement index="21" address="0x00007FFCA23F0C03" symbolname="dvaui::ui::UI_Node::UI_UpdateMouseOverState"/>
<stackStatement index="22" address="0x00007FFCA25094C5" symbolname="dvaui::ui::OS_Window::UI_DispatchMouseEventFromOS"/>
<stackStatement index="23" address="0x00007FFCA250791E" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>
<stackStatement index="24" address="0x00007FFCA250B289" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
<stackStatement index="25" address="0x00007FFCA25062A0" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProcImpl"/>
<stackStatement index="26" address="0x00007FFCA250D183" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="27" address="0x00007FFCA246C2AC" symbolname="dvaui::uiplayground::UIPlaygroundView::UpdateSize"/>
<stackStatement index="28" address="0x00007FFCCC373987" symbolname="dvacore::config::PurgeMemory"/>
<stackStatement index="29" address="0x00007FFC9B3172D6" symbolname="dvacore::xml::GetParser"/>
<stackStatement index="30" address="0x00007FFCCC373706" symbolname="dvacore::config::ExecuteTopLevelFunction"/>
<stackStatement index="31" address="0x00007FFCA2506099" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>
<stackStatement index="32" address="0x00007FFDA9D881D6" symbolname="CallWindowProcW"/>
<stackStatement index="33" address="0x00007FFDA9D85D2D" symbolname="IsWindowUnicode"/>
<stackStatement index="34" address="0x00007FFC9B342545" symbolname="GetPlugIn"/>
<stackStatement index="35" address="0x00007FFC9B346995" symbolname="GetPlugIn"/>
<stackStatement index="36" address="0x00007FFC9E7003B2" symbolname="GetPlugIn"/>
<stackStatement index="37" address="0x00007FFC9E7021C9" symbolname="GetPlugIn"/>
<stackStatement index="38" address="0x00007FF6CBC05452" symbolname="WCrashHandler::operator="/>
<stackStatement index="39" address="0x00007FF6CBC05D36" symbolname="WCrashHandler::operator="/>
<stackStatement index="40" address="0x00007FFDA9F7E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="41" address="0x00007FFDAB59C34C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000012C89EB4D00"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000000000161D"/>
<register name="RSI" value="0x0000012CBF7ED3F0"/>
<register name="RDI" value="0x0000002BD7EFCCD0"/>
<register name="RSP" value="0x0000002BD7EFCB10"/>
<register name="RBP" value="0x0000002BD7EFCCB0"/>
<register name="RIP" value="0x00007FFCA4670D99"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Peter Spier

Community Expert

Do these happen in only one file, or any file you work on? I'm no expert at reading crash reports, but the problem appears to be related to graphics data, and perhaps a modal dialog box, so perhaps there's a corrupt image in your file?

Peter Spier

Community Expert

Also, it's not clear if you have tried resetting your preferences. Reinstalling with recycled prefs is a constant source of problems. See Reset InDesign Preferences and Other Troubleshooting

ravisavisAuthor

Known Participant

It happens with every file I try to work with.

I have reset indesign preferences. I did this by (1) unistalling the program and deleting everything in /appdata/, then reinstalling, and then when that didn't work (2) by runnning CC Cleaner, and then when that didn't work (3), I tried the deletion of InDesign Defaults in Roaming and SavedData in Local.

As I continue working today I will try some of the other solutions on that page that I have not yet tried. I have already tried the save as idml, but I haven't tried these:

Turn off Type Contextual Controls

Turn off GPU Performance

Close docked and floating panels

Barb Binder

Community Expert

Hi @ravisavis:

What OS are you using? What are your system specifications?

Have you tried fully removing InDesign with the free Adobe CC Cleaner tool, and reinstalled?

https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/cc-cleaner-tool-installation-problems.html

~Barb

~Barb at Rocky Mountain Training

ravisavisAuthor

Known Participant

Windows 11.

Intel core i9-14900HX, 2200 Mhz

GeForce RTX 4090

64GB RAM, DDR5, 2593.7 MHz

I had not run CC Cleaner. I had only uninstalled, deleted all associated files in appdata, and then reinstalled. I am running CC Cleaner now for indesign 2025.

I have attached the log file now that it is complete.

I am now installing the newest version 20.5.

I'll let you know if it continues to crash or not.

Adobe_Creative_Cloud_Cleaner_Tool.zip

Anubhav M

Community Manager

Hello @ravisavis,

I'm sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4lEXpbB) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4fQYagD).

Looking forward to hearing from you.

Anubhav

ravisavisAuthor

Known Participant

The crashes occure either (1) when I am typing or (2) when I am doing nothing in indesign and working with another application. There are no crashes on startup of indesign.

ravisavisAuthor

Known Participant

I also created a .dmp file from the crash in windows task explorer, but I don't know how to upload that here. It doesn't appear the attachment box will allow me to upload a .DMP file.

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