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cg91002266
Participating Frequently
October 23, 2024
Answered

InDesign 2025 Performance Issues on Mac M1: Spinning Beach Ball and Crashes in 2024 Version

  • October 23, 2024
  • 42 replies
  • 39377 views

I installed the new Indesign 2025 and it has been unsuable (I get the spinning beach ball everytime I try to scroll). So I have gone back to 2024 but now have issues with it crashing and I lost work. Anyone else having big issues with 2024 since the update of 2025? Or anyone know how to solve the 2025 issues so it is actually usable? (I am on a Mac, Apple M1 Max chip, 64 GB memory running Sequoia 15.0.1). Thank you! 

 

 

<Title renamed by MOD>

    Correct answer Abhishek Rao

    Hi everyone,

     

    Thanks again for your patience and for staying engaged on this thread.

    I wanted to let you know that our product team has made some performance improvements in the latest InDesign 2025 release (Version 20.1), now available via the Creative Cloud Desktop app. The issue with the spinning beach ball and general lag has been addressed as part of these updates.

    If you haven't already, please install the latest version and let us know how it goes. We’re hopeful this resolves the disruptions you were facing, and we’d love to hear your feedback once you’ve had a chance to test it out.

     

    Looking forward to your update!

    Abhishek 

    42 replies

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    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    October 27, 2024

    When you upgraded to CC 2025 did you use the option to import previous settings and preferences? Many times old preference files will cause poor performance in the updated program. Try resetting your InDesign preferences. This process will reset the program to its defaults. Hopefully, this will fix the issues.
    To reset preferences on a Mac:
    The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
    The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

      C
      cg91002266Author
      Participating Frequently
      October 31, 2024

      Tried deleting preferences but it is still happening. 

        takayukionishi
        takayukionishi
        Participant
        October 23, 2024

        Hey there, 

         

        Does anyone having issue that InDesign stops and turns the rainbow wheel every signle move you make in InDsign? This is terreble and cant finish anything... 

         

        Wonder if anyone found the solution or trick for this nightmare. 

         

        I am running macOS Sequoia  15.0.1. MacBook Pro.

         

         

        <Title renamed by MOD> 

          Abhishek Rao
          Community Manager
          Abhishek RaoCommunity Manager
          Community Manager
          October 23, 2024

          Hi @takayukionishi,

           

          Thank you for reaching out about the issues you're experiencing with InDesign 2025. I recommend checking out the following articles that provide troubleshooting steps for resolving slow performance and unexpected behavior in InDesign:

          1. [Resolve Slow Performance and Unexpected Behavior of InDesign](https://adobe.ly/3Yl6exw)
          2. [Slow Performance in InDesign](https://adobe.ly/4eSH9Bm)

           

          Please let us know how it goes after following these steps!

           

          Best,  
          Abhishek Rao

            G
            Gary at Brand-ing
            Participant
            November 2, 2024

            As paying users, we should not have to troubleshoot anything. You have brought out a poor version of an updatew that has not been tested propertly. Adobe, what are you doing????

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