Inspiring

Question

Indesign 2025 stops Internet connection

Forum|Forum|1 year ago
March 9, 2025
3 replies
527 views

Hi, my InDesign 2025 intermittently disconnects my PC from the Internet, including access to the local router. However, I can still save data to Synology LUNs, so the Ethernet connection seems to be working properly. When I shut down InDesign, the connection is immediately restored. Any ideas on what might be causing this? Thank you.

Sync and storage

Dave Creamer of IDEAS

Community Expert

Are you in a corporate environment? Perhaps InDesign is calling out to an Adobe service and IT is detecting the port call as a potential hack. (For example, it might be an Adobe Fonts port issue.)

David Creamer: Community Expert (ACI and ACE 1995-2023)

C

cadisprahaAuthor

Inspiring

no, it is two-man company with three PC, 2x Synology arrays and Fritz router, all in one segment of LAN...

Robert at ID-Tasker

Legend

Recently, there were reports about problems with some latest updates to Windows 11 - KBxxxxxx - that should be uninstaled or repaired.

Mike Witherell

Community Expert

Versions? Operating system? details?

Generally speaking, an app cannot shut down an internet connection.

Mike Witherell

C

cadisprahaAuthor

Inspiring

yes, I thisk so, but... 🙂
ID 20.2 CZ version, I am not fully sure but 20.0 has the same troubles. W11 - CZ - with all available patches. What kind of details do you mean?

Robert at ID-Tasker

Legend

Extremely strange...

Are you sure it's disconnecting - or just using it so much, that it looks like you don't have the Internet?

What platform and OS version?

When have you installed InDesign / while CC?

What is the supposed speed from your ISP - to your home / office? Is it a direct or intermediate connection?

C

cadisprahaAuthor

Inspiring

I have three computers in the same LAN segment, remaining two is working during this troubles without any problem. And as I wrote, I can't reach router which is in the same segment. And ethernet services is working, I can save my work before Indesign shutdown, so it is some upper layer above ethernet services. And Internet is back immediatelly after ID shutdown.
I am using the latest CZ version of ID 20.2. And this happens only time to time. Let 's say I can work two three days and then Internet stops.
W11 - the latest version including all patches - CZ version. Standard PC, nothing special.

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