InDesign 2025 (v20.0) crashes upon 'redo'

Forum|Forum|1 year ago
October 19, 2024
3 replies
5050 views

Hey there ID nerds, I tried to search this online but couldn't find anything on the topic. After updating to the latest 2025 v20.0 version, InDesign crashes everytime I use redo!

The report specifies "EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

Deleting preferences, unisnstalling reinstalling, updating graphics drivers, windows update, nothing seemed to work. Eventually, I rolled back to v19.5 and that's working as flawlessly as before.

Thought I will post and leave this here so there is a record of this bug/issue somewhere on the planet.

Bug

Correct answer Kiran Qureshi

Guys, thank you all for your time and replies. But I finally figured out the issue and successfully resolved it! #Eureka

It was the stupid Adobe Fonts!! I had hundreds of fonts that I used over the years via my account and once I deactivated them all, no more crashes! I don't know whether it was a specific set of fonts or there is some integration issue between Adobe Fonts & ME version of ID 2025, the language barriers and all, but deactivating Adobe Fonts seemed to fix the issue. Go figure 😄

K

Kiran QureshiAuthorCorrect answer

Inspiring

Guys, thank you all for your time and replies. But I finally figured out the issue and successfully resolved it! #Eureka

It was the stupid Adobe Fonts!! I had hundreds of fonts that I used over the years via my account and once I deactivated them all, no more crashes! I don't know whether it was a specific set of fonts or there is some integration issue between Adobe Fonts & ME version of ID 2025, the language barriers and all, but deactivating Adobe Fonts seemed to fix the issue. Go figure 😄

Robert at ID-Tasker

Legend

@Kiran Qureshi

Too many fonts - especially when you've duplicates installed - can lead to unexpected crashes.

K

Kiran QureshiAuthor

Inspiring

I'm not sure about duplicates tbh, was using these for years, never had any issues. Oh well! with each upgrade comes new issues I guess 🙃

K

Kiran QureshiAuthor

Inspiring

Update:

Just updated on a completely different system... still running latest Win11 but a different GPU, CPU and such. Problem is still hapepning there... so it cannot be system-related, I don't know whether it's because I install the Arabic/Hebrew version but it's definitely an issue across multiple platforms.

leo.r

Community Expert

I don't know whether it's because I install the Arabic/Hebrew version
By @Kiran Qureshi

that's a welcome detail.

and do you have the same problem with the English version?

you can change the language in Creative Cloud app > Preferences (although I'm not sure if this step is fully sufficient to switch to the English version).

K

Kiran QureshiAuthor

Inspiring

Didn't try... don't intend to. The language preference is universal and I'm afraid it will affect the other programs... not worht the trouble. For now, I'm using v19.5 👍

K

Kiran QureshiAuthor

Inspiring

Sorry, posted too soon... running on Windows 11 with Nvidia GeForce 2060 GPU, everything is most-up-to-date as of today.

Happening with InDesign and InCopy as well, there seems to a common engine/file that they share which is causing the issue...