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NANABANANAS
Participant
September 24, 2026
Question

InDesign 2026 hangs indefinitely at launch. Stuck reaching Adobe font service; opens instantly with internet disabled

  • September 24, 2026
  • 3 replies
  • 64 views

InDesign 2026 (version 21.6.0.57) hangs for 80–175 seconds on every launch and then either crashes or has to be force-quit. This happens consistently, on every attempt.

What I've already tried (none fixed it):

  • Full uninstall via Creative Cloud Cleaner Tool + clean reinstall (updated from 21.5.1.73 to 21.6.0.57 in the process)
  • Deleted InDesign preferences and cache (~/Library/Preferences/Adobe InDesign, ~/Library/Caches/Adobe InDesign)
  • Fully removed Wacom tablet drivers and rebooted
  • Validated all fonts in Font Book — no issues found
  • Disabled Adobe Fonts / Creative Cloud font sync in preferences — no change

Diagnosis: I captured a macOS hang report (stackshot) during the freeze. It shows the main thread stuck at launch inside:

CInitializer::Register → IDResourceShell::EnumerateResourcesByType → IDFeatureManager::SetFloodGateSDKObj → libtypekitC4Release.dylib

This repeats identically across multiple hang reports (different launch attempts), always in the same font/Typekit-related initialization code, even with Adobe Fonts sync turned off in preferences.

Confirmed cause: When I disable Wi-Fi entirely and launch InDesign, it opens instantly with no hang. With internet on, it hangs every time. This strongly suggests InDesign is making a network call to an Adobe font-activation service at startup that never returns or times out, rather than failing gracefully.

System info:

  • macOS 15.7.7 (24G720)
  • MacBook Pro (MacBookPro15,2), Intel
  • InDesign 21.6.0.57 (21600)

Can you advise on how to fix this without needing to launch with internet disabled every time?

    3 replies

    derekwatson
    Community Expert
    Community Expert
    September 28, 2026

    Is it a particular file or any file? 

    Derek Watson
    Abhishek Rao
    Community Manager
    Community Manager
    September 24, 2026

    Hi ​@NANABANANAS,

     

    Sorry you're experiencing this, and thanks for sharing the detailed diagnostics. Please try the suggestions shared by the expert and let us know the outcome.

    If the issue persists, please test InDesign while connected to a different network, such as a mobile hotspot. Since the hang report points to Typekit-related initialization, please also check whether you have any third-party font-management software installed and temporarily disable/update it. Additionally, sign out of Creative Cloud Desktop, restart your Mac, sign back in, and test again.

    You can also try clearing the Adobe/system font caches using Adobe's troubleshooting steps.

     

    Please let us know the result, particularly whether InDesign launches normally on a different network.

    Thanks!
    Abhishek

    leo.r
    Community Expert
    Community Expert
    September 24, 2026
    macOS 15.7.7


    First, update Sequoia to its latest version. Will it make a difference?

    Also, do you know when the problem started? As far as I understand, you had it with InDesign 21.5 as well.

    I recall there were multiple reports about problems launching InDesign while WiFi (or Internet connection in general) was active, several months ago I think. I’ll try to find these threads.

    Also, try to create a new clean admin account in System Settings > Users & Groups and work from there as a test. Will it make a difference?