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Jan 22, 2026 10:48 PM UTC
Answered

InDesign 2026 keeps crashing

I run the latest InDesign on a Windows 11 PC. Over the past week, InDesign keeps crashing. Sometimes while working, but most times when I am saving. It also crashes if trying to save a IDML file or PDF.  I've tried reinstalling several times. I've gone in and scrubbed all the preference files off my hard drive. I've tested my drive to make sure it is working. I tried reinstalling an earlier version. Nothing seems to help. I thought it was working soundly for about an hour but then it crashed again. Every time I open the program up again, it tells me the file is damaged. Any ideas how I can fix this?

defaultdm57b54sti1wCorrect answer
Jan 23, 2026 2:05 PM UTC

Got help from tech support last night. A Windows patch was causing the problem. Removed it and we've been running smoothly. I take back all the bad things I've said about Adobe lately.

10 replies

Community Expert
Jan 23, 2026 4:53 AM UTC

If the same is happening with a previous version of InDesign then it seems something is wrong with your installation or computer setup. Does it crash randomly or it crashes while using some particular files? What is your OS?

-Manan

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-Manan
defaultdm57b54sti1wAuthorCorrect answer
Jan 23, 2026 2:05 PM UTC

Got help from tech support last night. A Windows patch was causing the problem. Removed it and we've been running smoothly. I take back all the bad things I've said about Adobe lately.

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Harshika Verma
Community Manager
Community Manager
Jan 23, 2026 4:00 PM UTC

Glad to hear you're back on track, and thanks for sharing the solution with us. It would help the customers experiencing a similar issue.  

Please feel free to reach out to us in the future for any assistance. We would be happy to help.

 

Thanks,

Harshika

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