InDesign 2026 not detecting my NVIDA GPU

Question

So here're the Specs

Laptop - MSI WS75-9TK, windows 11 25H2

CPU - Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (2.60 GHz), 32Gb Ram

GPU (1) - Intel(R) UHD Graphics 630 (shared)

GPU (2) - NVIDIA Quadro RTX 3000, 6Gb VRam, Current Drivers 581.80

Monitors x 2 27" 4K - U27B3AF (3840 × 2160, 60.00 Hz)

1) on HDMI

2) on DisplayPort 2 (thunderbolt)

Laptop Monitor - (1920 x 1080, 144 Hz)

SSD x 2, 1Tb (eash)

So, What doesn't InDesign like about my setup? Yet, illustrator 2026, Photoshop 2026, LrC etc are good with it.

Harshika Verma · Answer

Hi BrBarry_SDB

Thank you for reaching out and sorry for the trouble. Would you mind performing a clean reinstallation of the GPU drivers using this link: https://adobe.ly/3MMLQn2?

Moreover, please provide the details of msinfo32 file. By following the command below:

Run the command window- Type "msinfo32" in the Start menu and left-click OK- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Additionally, please provide the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer.

Please upload the file to a shared location, such as Dropbox or via a DM to Abhishek Rao

We will be happy to help you further.

Thanks,

Harshika

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded