InDesign 21.1 Text Editing Causes Frequent Crashes

Hi @Fox Hat Nomads,

Thanks for sharing the update and sorry to hear this is still affecting your work. Could you please confirm if this issue is happening only in the beta and pre-release builds, or if you are also seeing it in the general availability version? I checked the crash reports submitted from your side and noticed you are currently on version 21.1. If you are experiencing this in the GA build as well, please update to the latest 21.2 GA version, test the behavior again, and let us know how it goes.

Looking forward to your update so we can assist you further.

Abhishek 

The old discussions have not been fully migrated, yet, so please tell us more. Are you really using a pre-release or is it a beta? If it’s a beta, are you using it because you’re on an ARM-based machine? What are the system specs and have you installed all of the recent Windows updates? There were a couple troublesome ones and Microsoft did issue an optional update.

If you are still using the same InDesign preference file that you used on the previous version then it would be a good idea to reset your InDesign preferences now. Using old preferences almost always causes problems when using a new version of the program. Resetting preferences returns the program to its defaults. Hopefully, this will help.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.