InDesign 21.2 Panel Flyout Menus Not Working on Windows and macOS

Just to follow up on what Dave Creamer suggested in regard to deleting your InDesign cache files. This process (which is not the same as deleting preferences) is usually quite successful in fixing issues within the interface.

To delete cache files:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

I’m not seeing this behavior on either my Mac or Windows systems.

Have you deleted your preferences and, more importantly, your caches?

Hi ​@Robert Mellor,

Thanks for reaching out. Could you please share a bit more detail about the issue, including what exactly isn’t working, when it occurs, and your OS and InDesign version? If possible, a short screen recording would also be helpful. This will help me better understand the behavior and check it with the team for you.

Looking forward to your update.

Abhishek