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Mike Witherell
Community Expert
Community Expert
January 27, 2026
Question

InDesign 21.2 patch

  • January 27, 2026
  • 4 replies
  • 175 views

Hi everyone,

I have several computers that have InDesign 2026 installed.

On one win11 machine, the first two general preferences are missing.

I uninstalled using the Creative Cloud Cleaner exe.

Reinstalled the 21.2 (available just today to the east coast of the US)

Those general preferences are still missing!

I have reset as well as deleted cache files.

Any suggestions as to what I can try to get a fully-restored version of InDesign working again?

    4 replies

    Mike Witherell
    Community Expert
    Community Expert
    January 29, 2026

    Here is what my General > Preferences looks like:

    Missing preferences

    Notice that it is missing: Show Home Screen When No Documents Are Open and also Use Legacy New Documents Dialog

    Mike Witherell
    BobLevine
    Community Expert
    Community Expert
    January 29, 2026

    Interesting. I seem to remember this coming up a little while ago, but I don’t know if those topics have been migrated yet.

    BobLevine
    Community Expert
    Community Expert
    January 28, 2026

    I have two Win 11 machines and this is what I see on both:

     

    Abhishek Rao
    Community Manager
    Community Manager
    January 28, 2026

    Hi ​@Mike Witherell,

     

    Sorry to hear you’re running into this. I came across a similar case that was resolved by manually resetting the preferences. Could you please try that and see if it helps?

    You can follow the video in this helpx: https://helpx.adobe.com/indesign/using/setting-preferences.html

     

    Looking forward to hearing back.

    Abhishek

    creative explorer
    Community Expert
    Community Expert
    January 28, 2026

    @Mike Witherell This may sound bad… but have you thought of copying the working preferences from the PC that works, and copy that into the two that aren’t working? 

    I remember many years ago (at least 25 years ago), I was able to copy the Adobe apps to another computer and it worked somewhat and didn’t when you updated it (again, this was when I was young and stupid, not knowing about piracy and copyright!!!). 

    But, because you owned InDesign and other PC’s preferences are working, you could import the settings?

    Let me know how it goes? Be interesting if it works! 

    m