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erinhan75
Participant
May 14, 2026
Answered

InDesign 21.3 opens in touch mode and I cannot change it or access preferences

  • May 14, 2026
  • 1 reply
  • 35 views

I’m running InDesign 21.3 but on program launch, it immediately boots into Touchscreen mode, and while I have a touchscreen laptop, the computer is docked all the time and I use my external monitors. I’ve tried undocking and opening the program but still can’t get out of the touchscreen mode.  I’ve uninstalled/reinstalled via Creative Cloud numerous times and tried to install older versions, all to no avail.  

My computer is managed by the company I work for, so access to some fixes isn’t available to me (i.e., using Device Manager to update touchscreen settings).  My IT dept. is completely stumped.  Any help would be appreciated.

    Correct answer Mike Witherell

    Hi Erin,

    I had to turn off touchscreen support in Windows 11 in order to convince an install of InDesign not to start up in touchscreen mode.

    https://support.microsoft.com/en-us/windows/enable-and-disable-a-touchscreen-in-windows-b774e29d-be94-990f-c20f-e02892e572fc

    1 reply

    Mike Witherell
    Community Expert
    Mike WitherellCommunity ExpertCorrect answer
    Community Expert
    May 14, 2026

    Hi Erin,

    I had to turn off touchscreen support in Windows 11 in order to convince an install of InDesign not to start up in touchscreen mode.

    https://support.microsoft.com/en-us/windows/enable-and-disable-a-touchscreen-in-windows-b774e29d-be94-990f-c20f-e02892e572fc

    Mike Witherell