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erinhan75
Participant
May 14, 2026
Question

InDesign 21.3 opens in touch mode and I cannot change it or access preferences

  • May 14, 2026
  • 1 reply
  • 10 views

I’m running InDesign 21.3 but on program launch, it immediately boots into Touchscreen mode, and while I have a touchscreen laptop, the computer is docked all the time and I use my external monitors. I’ve tried undocking and opening the program but still can’t get out of the touchscreen mode.  I’ve uninstalled/reinstalled via Creative Cloud numerous times and tried to install older versions, all to no avail.  

My computer is managed by the company I work for, so access to some fixes isn’t available to me (i.e., using Device Manager to update touchscreen settings).  My IT dept. is completely stumped.  Any help would be appreciated.

    1 reply

    Mike Witherell
    Community Expert
    Community Expert
    May 14, 2026

    Hi Erin,

    I had to turn off touchscreen support in Windows 11 in order to convince an install of InDesign not to start up in touchscreen mode.

    https://support.microsoft.com/en-us/windows/enable-and-disable-a-touchscreen-in-windows-b774e29d-be94-990f-c20f-e02892e572fc

    Mike Witherell