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brunoinacio
Participant
Aug 3, 2026 10:06 AM UTC
Answered

InDesign (21.4.1.) becomes unresponsive as soon as it loads and uses significant energy

InDesign was working fine last night. This morning, when I tried to export a PDF, it became unresponsive. I Forced Quit and tried again. After this second try, after it loads, I get only a grey screen and am unable to even access preferences. On top of that, it seems to be using significant energy. I tried uninstalling and installing other versions, to no avail. 

    brunoinacio
    brunoinacioCorrect answer
    Participant
    Aug 3, 2026 10:41 AM UTC

    Fixed it. (Make sure you’re turning on the second screen you HDMI plugged your mac to. The Export Window might be “vanishing” there… [someone please delete this whole thread 😭])

    3 replies

    brunoinacio
    Participant
    Aug 3, 2026 10:35 AM UTC

    I cleared the cache, but the problem persists: trying to export a document turns InDesign unresponsive. It’s almost like the Export window is hidden as soon as it’s summoned. I can’t close it therefore I can’t click on anything else.

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    brunoinacio
    brunoinacioAuthorCorrect answer
    Participant
    Aug 3, 2026 10:41 AM UTC

    Fixed it. (Make sure you’re turning on the second screen you HDMI plugged your mac to. The Export Window might be “vanishing” there… [someone please delete this whole thread 😭])

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    BobLevine
    Community Expert
    Community Expert
    Aug 3, 2026 10:53 AM UTC

    No need to delete it. Your post may very well help someone else.

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