InDesign 21.4.1 x64 hangs when exporting to PDF, posted elsewhere but it belongs here

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Already posted in the Acrobat forum but I think it belongs here.

Machine is a Zenbook Duo (Windows 11). When exporting a relatively small (five page) document to PDF, InDesign hangs and never recovers.

Workaround is to tick the “Create separate PDF files” checkbox and combine the pages afterwards.

Is this a known bug or am I doing something wrong? I’ve used InDesign for years and have never before seen this behavior.

M

mnshawCorrect answer

Inspiring

OK, by selectively deleting stuff and retrying the PDF export, I narrowed the issue down to two URL hyperlinks on the second page of the document. After deleting the associated text, retyping it, and manually relinking to the URLs, I get a PDF out without problems. Why a problem with a URL should result in a total lockup requiring killing InDesign with the Windows Task Manager rather than an error message and a graceful cancel is beyond me, but at least now I know what the problem was.

Thanks to all for your help, I really appreciate it.

M

mnshawAuthorCorrect answer

Inspiring

OK, by selectively deleting stuff and retrying the PDF export, I narrowed the issue down to two URL hyperlinks on the second page of the document. After deleting the associated text, retyping it, and manually relinking to the URLs, I get a PDF out without problems. Why a problem with a URL should result in a total lockup requiring killing InDesign with the Windows Task Manager rather than an error message and a graceful cancel is beyond me, but at least now I know what the problem was.

Thanks to all for your help, I really appreciate it.

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nik.m

Community Manager

Hi @mnshaw, thanks for sharing the update. It might help others facing similar issues.

We will check with the team to understand why the URLs might have been causing the issue, but I’m glad things are working for you now.

Let us know if you need help with anything else.

Thanks,
Nikunj

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Peter Spier

Community Expert

I tend to agree with @Dave Creamer of IDEAS on this, but my guess is you must have some really large linked file you are trying to process on one of the pages.

You could use divide and conquer (split the doc, and each failed section, in half) to locate the page.

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M

mnshawAuthor

Inspiring

Device name   ASUSZEN
Processor   Intel(R) Core(TM) Ultra 9 285H (2.90 GHz)
Installed RAM   32.0 GB (31.4 GB usable)
Graphics card   Intel(R) Arc(TM) 140T GPU (16GB) (128 MB)
Storage   302 GB of 954 GB used
Device ID   3593D742-7C74-46EA-853C-7DF35CF85BBE
Product ID   00342-21524-24993-AAOEM
System type   64-bit operating system, x64-based processor
Pen and touch   Pen and touch support with 10 touch points

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