InDesign 21.5.1: Cursor Freezes/Spins When Placing Images Even After Disabling Generative AI

中文版

標題建議: InDesign 21.5.1 置入圖片當機/凍結 —— 觀察到透過ExtendScript呼叫place()同樣會重現

內文:

問題描述

InDesign在置入圖片時,會出現藍色轉圈游標無限循環、記憶體異常飆升,最終當機、需強制關閉。經測試後發現,此現象不僅發生在手動UI操作,透過ExtendScript腳本呼叫place() API時同樣會重現相同的崩潰,提供這項觀察給工程團隊參考。

系統環境

• OS: Windows 11 Home (Build 26200)
• InDesign版本: 21.5.1 (Build 21.5.1.73)
• CPU: Intel Core i7-1165G7,RAM: 16GB
• GPU: Intel Iris Xe(內顯,運作中)+ NVIDIA GeForce MX350(獨顯,離線)

崩潰報告關鍵資訊

exceptionCode="0xc0000005" (EXCEPTION_ACCESS_VIOLATION)

Backtrace(節錄,兩次崩潰的特徵相同):

CGraphicFrameShape::GetPaintedBBox
CPathShape::GetPaintedBBox
CShape::UnionPageItemAdornmentPaintedBBox
CTransform::TranslateItemTo
dvaui::controls::UI_PopupModalDialog::RelayoutEvent
GetClass

已測試並確認無效的因應方式:

• GPU效能加速(本身已停用,系統回報「未偵測到相容GPU」)
• 重設InDesign偏好設定(Ctrl+Alt+Shift啟動時重設)
• 防毒軟體(Trend Micro PC-cillin)即時掃瞄關閉
• 完全斷開網路連線
• 關閉「置入影像時自動產生替代文字」等生成式AI相關偏好設定
• 透過ExtendScript腳本呼叫place() API,並嘗試以下腳本層級的因應:
  • 執行期間關閉畫面重繪(app.scriptPreferences.enableRedraw = false)
  • 改為建立全新普通矩形圖框後再置入圖片,取代直接對原有圖框操作
• 圖片格式測試:JPG格式同樣會觸發問題

補充觀察

崩潰路徑在多次測試中都指向相同的UI_PopupModalDialog::RelayoutEvent,不論是透過使用者UI操作或程式化的API呼叫觸發,現象一致。提供這項資訊給工程團隊參考,希望有助於問題的定位與排查。

由於目前有專案時程壓力,已先暫時回退至前一版本繼續作業,若有後續更新,樂意配合進一步測試。感謝團隊的協助。

English Version

Title: InDesign 21.5.1 Freeze/Crash When Placing Images — Observed to Also Reproduce via ExtendScript place() API

Body:

Issue Description

InDesign freezes with an infinite spinning cursor and abnormal memory spike when placing images, eventually crashing and requiring a forced quit. After further testing, this also reproduces when calling the place() method via ExtendScript automation, not only through manual UI interaction — sharing this observation in case it's helpful for the engineering team.

System Environment

• OS: Windows 11 Home (Build 26200)
• InDesign version: 21.5.1 (Build 21.5.1.73)
• CPU: Intel Core i7-1165G7, RAM: 16GB
• GPU: Intel Iris Xe (integrated, active) + NVIDIA GeForce MX350 (dedicated, offline)

Crash Report Details

exceptionCode="0xc0000005" (EXCEPTION_ACCESS_VIOLATION)

Backtrace (excerpt — consistent signature across multiple occurrences):

CGraphicFrameShape::GetPaintedBBox
CPathShape::GetPaintedBBox
CShape::UnionPageItemAdornmentPaintedBBox
CTransform::TranslateItemTo
dvaui::controls::UI_PopupModalDialog::RelayoutEvent
GetClass

Mitigations tested and confirmed NOT effective:

• GPU acceleration (already disabled; system reports "no compatible GPU detected")
• Resetting InDesign preferences (Ctrl+Alt+Shift on launch)
• Disabling real-time antivirus scanning (Trend Micro PC-cillin)
• Fully disconnecting network/internet
• Disabling "Automatically Generate Alt Text When Placing Images" and related Generative AI preferences
• Calling place() via ExtendScript automation, including:
  • Disabling screen redraw during script execution (app.scriptPreferences.enableRedraw = false)
  • Creating a brand-new plain rectangle frame and placing into that, instead of the original frame
• Testing with JPG image format — issue still occurs

Additional Observation

Across multiple test runs, the crash consistently points to the same UI_PopupModalDialog::RelayoutEvent path, regardless of whether it's triggered via UI interaction or programmatic API calls. Sharing this in case it helps with root-cause investigation.

Given current project deadlines, I've temporarily rolled back to the previous version to continue working. Happy to assist with further testing if needed. Thanks for the team's help.

祝福處理順利 

感謝您們的盡速回覆 我已將昨日請Claude查找問題的過程summary回信給您們了 並附上對話過程 希望有助進一步解決問題 

Hi ​@skilled_expertdc12, 

Thanks for reporting this, and sorry for the disruption, especially while you're working on a deadline. I was able to locate multiple crash reports associated with this behavior, and I’m checking them with our product team. I’ll update this thread once I have more information.

In the meantime, please try placing a new JPG/PNG stored locally into a new InDesign document and manually reset InDesign preferences before testing again. If you use any third-party plug-ins, please temporarily disable them and retest, as plug-ins can contribute to crashes or unresponsive behavior. 

You can also test InDesign after starting your system in Safe Mode to rule out background software conflicts:
Windows: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
macOS: https://support.apple.com/en-in/guide/mac-help/mh21245/mac

If the issue continues and the previous InDesign version worked correctly, you can temporarily roll back to that version so you can continue your work while we investigate.

Thanks for your patience.

Abhishek

I'm having the same issue - it keeps spinning when I try and replace images and have to force shut down - i cant get anything done. I’ve tried reinstalling older versions and disabling the AI generative alt text but its still happening - what’s the last working version -As i have to get this project finished asap?