Indesign 27 crashes on export Interactive PDF (tagged) on iMac M6 OS 27.2.1. Is there a fix for this?I have:restarted the iMac / Indesign many times deleted the prefs uninstalled and reinstalled Indesign (back to English (North America))I had updated to use the new accessibility checker – which is just a credit muncher and doesn’t actually help processing alt-text or table summaries manually – but I see this is basically useless for professional accessibility processes.

Ben_KC

Known Participant

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Indesign 27 crashes on export Interactive PDF (tagged) on iMac M6 OS 27.2.1

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Indesign 27 crashes on export Interactive PDF (tagged) on iMac M6 OS 27.2.1.

Is there a fix for this?

I have:

restarted the iMac / Indesign many times
deleted the prefs
uninstalled and reinstalled Indesign (back to English (North America))

I had updated to use the new accessibility checker – which is just a credit muncher and doesn’t actually help processing alt-text or table summaries manually – but I see this is basically useless for professional accessibility processes.

Ben_KCAuthor

Known Participant

there are a lot of bugs in indesign at the moment. I'm thinking of completely wiping ALL traces of ALL indesign from the M6 OS 27.2.1 and then reinstalling the 2027 completely again. A job for tomorrow after I complete my work….

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Eugene Tyson

Community Expert

Ah this old laptop can’t update to the latest InDesign… guess it’s time to upgrade… will try on the Mac later.

But it opens fine in 2026 InDesign and exports just fine.

One step I would recommend is trying to start your computer in safe mode - as a testing stage only not full time. If it works ok from Safe Mode then when can maybe trace it to a 3rd party app running that’s causing the issue.

If it’s still crashing in safe mode - could you start a new user account and try there.

I’ll test on the Mac shortly. Just having some morning coffee.

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Ben_KCAuthor

Known Participant

no luck in safe mode either.

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Eugene Tyson

Community Expert

New user account work?

Yeh i don’t upgrade straight away. I am on 2025 with 2026 there if I need it, and 2027 is installed too. But I mainly work in 2025 as it does everything I need.

I can’t remember the last time I updated on the day of relase. I’m still on Mac OS Sonoma as there’s literally no reason to keep installing a new OS.

Anyway, tried here on M3 laptop - Mac OS Sonoma and it worked fine in 2027.

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

That’s the recommended full reintall route.

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Eugene Tyson

Community Expert

There was a new thread opened here

I’m going to close this thread - if @LAVNICKEL LLC wants to start a new thread with more info no problem. But closing to reduce crossover.

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leo.r

Community Expert

deleted the prefs

Did you also try to reset caches:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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Ben_KCAuthor

Known Participant

Yes - I have deleted all caches and preferences and the same thing still happens.

I did that all again, and while indesign comes up with general workspace, keys, etc. it still crashes on a blank document.

When I open indesign again, the options for the Interactive PDF is not saved either, meaning I have to change the options to suit the process (tagged, structured, no indesign capabilities, etc.)

File attached.

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Sample blank 4pp.indd

leo.r

Community Expert

I tried exporting your document to Interactive PDF from InDesign 2027 on two machines: didn’t crash. Tahoe and Golden Gate, both M1. I know it doesn’t help you, but that’s all I know. If the crashes are specific to M6, then we’ll need more data from M6 users.

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Ben_KCAuthor

Known Participant

every time I use the export to Interactive PDF indesign crashes. the accessibility ‘checker’ is all but useless for a dedicated accessibility user. it is a credit muncher that does not offer a user the ability to actually insert the alt-text or table summary. Table summaries are NOT used by screen readers and not required by WCAG, it just makes the Acrobat checker pass this check.

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leo.r

Community Expert

@Ben_KC every time I use the export to Interactive PDF indesign crashes.

Like I already mentioned in another thread you reported this, I can’t reproduce it on macOS Tahoe. What’s your operating system version? Also, can you confirm that you can export the same document from InDesign 2026 with no issues?

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Ben_KCAuthor

Known Participant

Yes. I posted this in relevant conversations as I think users need to see the experience related to each post.

Mac OS27.2.1. Imac m6

Yes, Indesign 26 had no issues.

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Abhishek Rao

Community Manager

Hi @LAVNICKEL LLC,

Sorry to hear that InDesign is crashing.

Agreeing with the expert, we would need a few more details to better understand the issue and assist you accordingly.

Could you please confirm your InDesign version, operating system, and when exactly the crash occurs (during launch, opening a document, editing, saving, or exporting)? Also, does the issue occur with all documents or only specific files?

Additionally, please let us know whether the Adobe Crash Reporter appears when InDesign crashes. If it does, please submit the crash report with your email address and a brief description of the issue. You can share the same email address with me via direct message (DM) so we can help locate the relevant crash logs.

Reference: Adobe — Submit crash reports in InDesign.

Once we have these details, we'll be happy to investigate further and assist you accordingly.

Thanks for your cooperation!

Abhishek

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