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dianek67333324
Participant
October 6, 2017
Question

InDesign- Activating on New Computer

  • October 6, 2017
  • 3 replies
  • 1523 views

I deactivated InDesign on one computer to put it onto a new one, but there was no space for me to input the serial number to register InDesign on the new computer. I even tried downloading a trial version of InDesign because I heard that there would be a place for me to input the serial number (for some reason, there wasn't). Also, even though I do have InDesign registered, when I go onto the Creative Cloud desktop apps page to download InDesign, I am told to "Buy Now" for InDesign. How can I activate InDesign on my new computer. I have looked at several other forums with similar questions but none were helpful.

    This topic has been closed for replies.

    3 replies

    amaarora
    Community Manager
    amaaroraCommunity Manager
    Community Manager
    October 6, 2017

    Hi,

    Serial number? Are you using Creative Suite?

    The one you are downloading from the Adobe website today is the CC version of InDesign which is not part of the Creative Suite package.

    -Aman

    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    October 6, 2017

    Are you signed into the Creative Cloud app with same account you originally used to start your subscription?

    Have you tried signing out and signing back in again?

    — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    D
    dianek67333324Author
    Participant
    October 6, 2017

    I have tried to signing in and out to Creative Cloud with the same account as the subscription.

    I am not using Creative Suite.

    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    October 6, 2017

    InDesign CS6 was the last Creative Suite version of InDesign, but it can also be download via the Creative Cloud as part of your subscription. It sounds like that's what you're trying to do.

    So you have the Creative Cloud app installed and you're logged into your account.

    In the Creative Cloud app can you expand InDesign and see InDesign CS6? (like in the screenshot below)

    That's where it "should" say Install (mine says Open because I already have it installed). You're saying it says Buy Now there instead?

    — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 6, 2017

    What version of InDesign? What operating system?

    D
    dianek67333324Author
    Participant
    October 6, 2017

    I am using InDesign CS6. I have tried on two new computers (neither of them have given me the option of entering a serial number). Both of them were Macs. The one I am currently using is a macOS Sierra.

    Geоrge
    Geоrge
    Legend
    October 6, 2017

    https://licensing.adobe.com/  - try to download your ID from here.

    Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
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