Skip to main content
Participant
October 28, 2025
Answered

InDesign after update freezes

  • October 28, 2025
  • 1 reply
  • 136 views

I have a problem with InDesign since the last update. If I open more than one file. Indesign "freezes". What can I do about it?

Correct answer Abhishek Rao

Hi @user8611851,

 

Sorry to hear that InDesign is freezing after the recent update. I tested this on my end and couldn't reproduce the issue. Could you please confirm if you're using InDesign version 21.0 and share your operating system details? Also, let me know if the freeze happens only with certain files or whenever you open multiple documents.

If you haven't already, try resetting your InDesign preferences following the steps here: Reset InDesign Preferences. If the problem continues, please try launching the app in Safe Mode to rule out conflicts with third-party software: Windows Safe ModemacOS Safe Mode

Also, test the issue in new admin local user profile to isolate it from any account specific issue and update. Ref: Windows New User, macOS New User
If it still persists, please share a short screen recording of the issue along with your system specs (CPU, RAM, etc.) so I can check it further with the team.

 

Looking forward to your update.

Abhishek

 
 

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity ManagerCorrect answer
Community Manager
October 28, 2025

Hi @user8611851,

 

Sorry to hear that InDesign is freezing after the recent update. I tested this on my end and couldn't reproduce the issue. Could you please confirm if you're using InDesign version 21.0 and share your operating system details? Also, let me know if the freeze happens only with certain files or whenever you open multiple documents.

If you haven't already, try resetting your InDesign preferences following the steps here: Reset InDesign Preferences. If the problem continues, please try launching the app in Safe Mode to rule out conflicts with third-party software: Windows Safe ModemacOS Safe Mode

Also, test the issue in new admin local user profile to isolate it from any account specific issue and update. Ref: Windows New User, macOS New User
If it still persists, please share a short screen recording of the issue along with your system specs (CPU, RAM, etc.) so I can check it further with the team.

 

Looking forward to your update.

Abhishek

 
 
Participant
November 2, 2025

Thank you, I reset Indesign preferences and the problem persists. I am using InDesign 21.0

I am sending data about Windows 10.

You can see in the video that after opening the second file, the tool tabs stop expanding.https://drive.google.com/file/d/15ZX4hoG8tpkkTAfVM7TGOQbNfurCmS5C/view?usp=sharing 

Dagmar

Participant
November 2, 2025

Hi, I have an update on the problem. I returned to work after about an hour. When InDesign was still open and the tool tabs opened again and everything worked.

Dagmar