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Participant
April 9, 2020
Question

InDesign and Dropbox - Please Help

  • April 9, 2020
  • 1 reply
  • 624 views

I have been using InDesign and Dropbox for all my files for one client for years. After they hired me and gave me an office, I would access those files from my new office, as well as home office. A problem arose because I didn't want to share all of my other files with work, so I opened a business Dropbox there with my work email, and shared just those files with myself. That has been working well for several years. After a couple years, I removed my InDesign, and had the company subscribe for me there, so I could have free access on my own tablet without switching machines. It still worked well.

 

The last week, things were a little wonky, but I also had a modem go out. I had to sign back in to Dropbox after replacing it, but the accounts all stayed the same. They worked fine for a few days. Suddenly, today, I am in an InDesign document -that I was working in with no problem last night- and when I go to place an image, it says that it's not available. When I look at files in Dropbox they look fine, but when I look at them by trying to place an image, every image in dropbox has a big grey X on the lower left hand corner of the naked* thumb, and it says "the file cannot be accessed by the system." (*by "naked" I mean, no thumb image, only generic image that represents what kind of file it is along with the title). Ah, and 1 more item of note: All images that were placed in this document last night and before (from the same Dropbox), are linked perfectly, with no problem.

 

Is this a problem with Dropbox and the newest upgrade, Adobe, or something else like new path rules or something? I have a deadline. I'm under "stay at home" orders, and I can't seem to find the answer. Thank you to anyone that can help me troubleshoot this problem!

 

Dena "ArtistJoyful"

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1 reply

BobLevine
Community Expert
Community Expert
April 9, 2020

Make sure you're not using smart sync.

Participant
April 9, 2020

OK. Why is that? How do you find out if you are, and if so, how do you turn it off? Thank you BobLevine!

BobLevine
Community Expert
Community Expert
April 9, 2020

Because it makes it look like the file is available locally but it's not and it can time out waiting for it to download.