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sickmangarner
Participant
February 28, 2018
Answered

InDesign app is updated but I can't open a file because it was made "in a newer version."

  • February 28, 2018
  • 3 replies
  • 1024 views

I have a CC account that I use on two machines (one home, one at work). I updated a file on my machine at home. When I try to open it on the machine at work I'm told that I can't open it because it was made with a newer version of CC (13.0) and the file has to be converted. The app is marked "up to date" on both machines. Any suggests on why this is happening and how to fix it?

Pete SG

    This topic has been closed for replies.
    Correct answer Bill Silbert

    What operating systems do you have on both machines?

    3 replies

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    February 28, 2018

    What operating systems do you have on both machines?

      S
      sickmangarnerAuthor
      Participant
      March 7, 2018

      Ah! That's the problem. This machine is still on Yosemite. Will update. Thanks all!

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      March 7, 2018

      Happy to help.

      S
      SJRiegel
      Legend
      February 28, 2018

      "Up-to-date" could still result in different InDesign versions on the two machines.

      This can happen if one of the machines has an older operating system, and can't support the newest version of InDesign that is available. In that case, it would show as up to date if it had the newest version that it could support.

        Kanikas
        Kanikas
        Legend
        February 28, 2018

        Moving to InDesign​

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