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Jinyi2775640664lo
Participant
December 31, 2022
Answered

InDesign automatically crashes on Win 11 machine

  • December 31, 2022
  • 1 reply
  • 1363 views

Indesign automatically shut down after about 1 min after I opened it. I had try reinstall for different version of I design and deleted all possible documents that could cause the crash, however the auto shutdown still exist. so i choose to change a device and run my work again, however the same situation even happened on my another device. The "shutdown" literally looks like somebody shut it down for me, it even ask me to save my file before it shut itself down, so I guess it was not a crush. My two device are both windows 11. 

 

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Correct answer Jinyi2775640664lo

Before it self shutdown, start a export task, then export task will help you to stop the auto shutdown. 

1 reply

J
Jinyi2775640664loAuthor
Participant
December 31, 2022

I mean crash not crush

Robert at ID-Tasker
Robert at ID-Tasker
Legend
December 31, 2022

Try to add InDesign to a DEP list in Windows - as a trusted application. 

 

https://www.howto-connect.com/disable-enable-data-execution-prevention-dep-windows-10/

 

Or check your antivirus software. 

 

    James Gifford—NitroPress
    James Gifford—NitroPress
    Legend
    December 31, 2022

    I'd look at any malware protection as well, or (if these systems are on a managed network) any remote management or logging type utilities.

     

    Does ID shut down regardless of what you're doing? If you just open it, does it auto-close? If you have a document open but are idle? Or only if you are actively working with it?

     

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