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Participant
May 24, 2022
Question

InDesign bug report

  • May 24, 2022
  • 1 reply
  • 134 views

Hi,

Since yesterday, i got this error message when i try to work on InDesign...(attached file)

I can work like 20 seconds, then it's freezing and the software send this error message.

I tried a lot of things, but it doesn't work at all...

- Uninstall / Install
- Try on another computer (RAM : 8Go and 16Go)

- Try with another file

- Run an anti-virus software (Avast) > nothing's wrong

- Run CCleaner

- Disabled CEP

- No Windows Update available

- No Nvidia GeForce Update available

 

I may forgot somethings but I spend 5 hours on this.... I tried almost everything i saw on Google that could solve it...

Did someone had the same issue ?

Thanks a lot

This topic has been closed for replies.

1 reply

jmlevy
Community Expert
Community Expert
May 24, 2022

La première chose à faire est de réinitialiser les préférences. Il faut relancer l'application tout en appuyant simultanément sur Maj, Ctrl, Alt jusqu'à l'apparition du message demandant confirmation.

Participant
May 24, 2022

Merci pour votre réponse ! 

J'ai essayé mais ça ne fonctionne pas, et un assistant Adobe vient de passer 2h sur mon ordinateur a essayé de résoudre le problème mais il n'y est pas parvenu...