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Participant
June 19, 2023
Answered

Indesign cannot open file

  • June 19, 2023
  • 2 replies
  • 524 views

Hello

I used the Indesign trial to see what it was like for a project. I liked it so purchased the month subscription. But now when I open my project is says "Cannot open the file. Adobe Indesign may not support the file format, a plug in that supports the fil may be missing. or the file may be open in an another app." 

 

I don't have it open in another app and now I've lost loads of work and have to start again. Can anyone help?

 

Thanks

 

 

This topic has been closed for replies.
Correct answer Steve Werner

The extension you show in the error message is ".indd.icloud".

 

That is not a proper extension for an InDesign file. The proper extension is simply ".indd"

 

 

2 replies

Steve Werner
Community Expert
Steve WernerCommunity ExpertCorrect answer
Community Expert
June 19, 2023

The extension you show in the error message is ".indd.icloud".

 

That is not a proper extension for an InDesign file. The proper extension is simply ".indd"

 

 

Peter Spier
Community Expert
Community Expert
June 19, 2023

Good catch. I didn't read the error dialog. 😞

.icloud files are, I believe, backup synch files and need to be copied back to the local drive to convert. Is that right?

Peter Spier
Community Expert
Community Expert
June 19, 2023

Typically this error is caused either by a lock file (.idlk) that was not automatically deleted from the folder containing the document (due to improper close) or you are trying to open a file from Finder or File Explorer by double-clicking and are not showing file extensions, so have chosen something other than .indd, .idml or .indt file for opening.