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imranr32559761
imranr32559761
Participant
July 10, 2018
Answered

Indesign CC 13.1 doesn't start

  • July 10, 2018
  • 1 reply
  • 640 views

Hi all, please help me to fix this issue. InDesign 13.1 doesn't start. Nothing happened. When I click on icon then there is a short change in the cursor (loading or wait) and then nothing happened any more. I can see application in task manager but its not executing.

I have Run the file as admin also, run in Window 8 compatibility mode also but same result. I am using Windows 10 Pro.

This topic has been closed for replies.
Correct answer Srishti_Bali

Hi Ivano,

Sorry to hear about this. As Bill suggested I would also recommend you to try reinstalling InDesign by running cleaner tool. If that does not help please contact our support team at Contact Customer Care

Regards,

Srishti

1 reply

Srishti_Bali
Srishti_Bali
Legend
July 11, 2018

Hi Imran,

Greetings from Adobe!

We are sorry that you ran into this issue. I would request you to please try resetting preferences by following the steps mentioned below and share results:

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Delete or Rename InDesign folders.
  • Launch InDesign from CC

Looking forward to your response!

Regards,

Srishti

I
ivanom46482159
Participant
September 1, 2018

I am sorry but i having same issue.
Indesign CC fresh installation, it doesn't start. IT loads a lot of stuff, until "loading panels" and after that the application crashs and stop to work.
I tried your procedure without any success.

I am on windows 10 creators update.

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
September 1, 2018

Try uninstalling and reinstalling in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

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