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dshaj
Participant
August 31, 2017
Question

Indesign cc 2015

  • August 31, 2017
  • 1 reply
  • 131 views

     I got problems by using Indesign. I try to open it, but it won't work . The "PDApp" is just loading and loading.

Can someone help me?

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    1 reply

    Bill Silbert
    Community Expert
    Community Expert
    August 31, 2017

    Try resetting your preferences.

    To do so:

    For Macintosh Users: With InDesign closed Launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

    After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    For Windows Users: Hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset.