InDesign CC 2017 crashes when running the "Package..." command

We are on Suitcase Fusion 18.2.2 – a colleague created a packaged file yesterday and InDesign quit on him. Happens all over our office – pretty random too...

I would be curious to know how many of the users experiencing this crash behavior are using Extensis Suitcase. The crashes seem to have begun AFTER installation of Suitcase Fusion Version 18.2.1 (1311). And, if I remove Suitcase's auto-activation plugin from InDesign, the crashing seems to stop. I have not tested this extensively, but I have been unable to reproduce the crash problem with the plugin un-installed.

I just discovered this too. I was able to package multiple documents in a row without closing them, but once I closed any it crashed. My whole team just upgraded to 2017 and this is going to be an issue.

I will say this, the only reason we upgraded was that other divisions we work with upgraded. Nothing helpful was added to CC 2017 as far as our workflow, and the bugs I've encountered seem to be really bad.

This is happening for our office as well. Monica, I just sent you our crash report.

InDesign crashes with "Package" command -- every time, with every file, with text or without text in the files (so it’s not a font issue).

The ONLY time it does not crash, is if the file is saved on a personal desktop, but since we work in the real world, we cannot save every file we work on individually on our desktops—we must be able to share our files with each other!

It started happening the day Adobe updated InDesignCC to (2017)

Prior to that it was fine. And NOTHING else changed in our work environment from one day to the next OTHER than the cloud-based software update.

We called in to Adobe for help—first they said it was because our files were hosted on a server – adobe doesn’t support it’s product being used to open files on a server—so we went out and invested in external drives.

It’s still happening, and when I called today Adobe says they don’t support their product if files are saved on external drives either.

Any help you can provide is most appreciated.

Still no update on this? InDesign 2017 has crashed on me 3x this morning when trying to package different files. Grrr. I do have Extensis Suitcase Fusion installed, since @painless has mentioned it being a possible source of the issue.

Still slow and crashes when package

Hi Jeremy

Thanks for writing to us regarding issue you are facing while packaging document in InDesign.

We are looking to address issues inside InDesign that are mainly being faced by our valuable customers.

We need your support In order to work on these issues.

Please help us in isolating real issue by sharing the following infomation:

• Sample Document(Please attach a packaged document for analysis)

          You can upload your document on dropbox OR creative cloud for sharing.

• Any Known steps(Step that led to slowness)
• Video recording(If possible screen recording showing slowness )

Eagerly waiting for your response. You can share the assets with monsingh@adobe.com

Thanks,

Monica Singh

Adobe InDesign Engineering Team

My previous fix appears to have been a fluke. VERY occasionally, the command will finish without causing a crash, but this seems to be the exception, rather than the rule. Based on the comments above from jeroenp7291769 and yannd53417708, I disabled the Suitcase Fusion 7 auto-activation plug-in, and InDesign would seem to function normally. When I replaced the plug-in, the crash behavior returns. I've repeated this process several times with the same results, so I am casting the blame on Extensis for the problem. I have started an official support request with Extensis and will update this thread when/if I have an answer from them.

We disabled the Suitcase Fusion 7 Auto Activation plugin in InDesign CC 2017 and now it works normal.