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Participating Frequently
November 23, 2018
Answered

InDesign CC 2018 and 2019 crash on opening

  • November 23, 2018
  • 3 replies
  • 929 views

Hi, I'm using an iMac from late 2012 with Mojave OS and  since I upgraded to the Indesign CC 2018 version it stopped working... as soon as I open the software it crashes. Can anyone help me?

    This topic has been closed for replies.
    Correct answer SanyamTalwar

    Hi,

    We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

    Also, Please send the following information to santalwa@adobe.com.

    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Regards

    Sanyam Talwar

    3 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    November 27, 2018

    Hi George,

    We are extremely sorry to hear about this. I would request if you can share the details asked by Sanyam along with the OS(Exact version of Windows/MAC).

    Regards,

    Srishti

    G
    georgea3093188
    Participant
    November 27, 2018

    Same here. No idea what happened as it was running fine a couple days ago and then when I updated to 2019 it crashes. I tried deleting prefs but did not work.

    long play
    long playAuthor
    Participating Frequently
    November 28, 2018

    Me too, also deleted the prefs but it doesn't work...

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    November 23, 2018

    Can you please provide the following information to help me investigate the issue

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Is the file located on network location? If Yes, Is the issue reproducible if you open the document locally?

    Please submit the crash and send the above information at santalwa@adobe.com.

    Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

    long play
    long playAuthor
    Participating Frequently
    November 28, 2018

    Hi Sanyamt, any news?

    I tried everything and  inDesign still crashes all the time...

    I'm sharing you all the details about my mac and OS, hope it helps...

    SanyamTalwar
    SanyamTalwarCorrect answer
    Participating Frequently
    November 28, 2018

    Hi,

    We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

    Also, Please send the following information to santalwa@adobe.com.

    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Regards

    Sanyam Talwar

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