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Participant
November 28, 2017
Question

InDesign CC 2018 crash while exporting

  • November 28, 2017
  • 2 replies
  • 1356 views

Hello,

My InDesign crash while exporting documents to pdf, jpg etc.

It chashes no matter which documents I try to export in pdf. I did clear my cache and I rebuild some document with cc 18 but it doesn't change anything. The instant I export, it crashes… What can I do?

Thank you

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    2 replies

    SanyamTalwar
    Participating Frequently
    November 28, 2017

    Can you please provide the following information to help me investigate the issue and send me the asset on santalwa@adobe.com

    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Is the file located on network location? If Yes, Is the issue reproducible if you open the document locally?
    • Is Preference and cache present at default location or at custom location?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?
    • Please provide the log files from your machine? You can get them using log collector tool – https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    • Are you using any external plug-in or extensions? If Yes, Please provide the plug-in(s) or extension(s)
    Mike Witherell
    Community Expert
    Community Expert
    November 28, 2017

    Try this troubleshooting guide:

    InDesign CC 2018 troubleshooting how-to guide

    Mike Witherell