Inspiring

Answered

InDesign CC 2018 quit unexpectedly.

Forum|Forum|8 years ago
October 19, 2017
30 replies
26408 views

I just updated to the latest and greatest this morning.

Now iD crashes on my iMac and my Laptop (Sierra 10.12.6) with quit unexpectedly...

Anybody else with this issue?

Regards

Romano

This topic has been closed for replies.

Correct answer romanobstuder

Hi all

Adobe just dropped a new update to InDesign 2018 in our inbox.

And yes it is working on HighSierra!

Looks like we can all go back to normal.

Regards

Romano

J

Joah1

Participant

I am having the same problem, crash on startup on Win7.

I do not see the option to create a crash report as I have to force-quit the program through the task manager. I tried hiding my fonts and starting with ctrl-alt-shift to erase preferences. To no avail.

Sanyamt, or anyone with some kind of a fix, can you please help me?

SanyamTalwar

Community Manager

I have sent a mail to gather more information.

R

rs69916963

Participant

Hello, I also have this issue appear on a newly built Mac running OSX, I have tried the ideas suggested in this thread but nothing works

Any help would be appreciated.

C

caroler35247051

Participant

I updated Indesign on 17.11.17 too and its crashing. Do you have a link to the update or can help? Im not on High Sierra yet.

Steve Werner

Community Expert

November 2017 (13.0.1) release of InDesign CC Release Notes

The update should show up in the Creative Cloud desktop app. If it doesn't, choose Check for App Updates in the CC desktop app menu.

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caroler35247051

Participant

There were no updates so the Indesign 2018 update I did originally that crashed would have been the latest one. Fingers crossed it hasn't for a while so hopefully it will work now. I have not upgraded to HighSierra yet but it seems that other people dont have any issues.

R

romanobstuderAuthorCorrect answer

Inspiring

Hi all

Adobe just dropped a new update to InDesign 2018 in our inbox.

And yes it is working on HighSierra!

Looks like we can all go back to normal.

Regards

Romano

I

iandack

Participating Frequently

I updated and it still crashes on startup... yet this thread is now considered Answered. It isn't.

SanyamTalwar

Community Manager

Can you please send me crash report on santalwa@adobe.com

T

The Patina

Inspiring

Hi all

Just FYI: I finally got InDesign 2018 working, with assistance from Sanyamt.

I've kept ID 2017 as well, for the time being.

Method: went in and hid / renamed my ID 2017 InDesign Defaults and InDesign SavedData files, using these instructions: Troubleshooting 101: Replace, or "trash" your InDesign preferences.

Installed ID 2018. As these files were hidden, it created a fresh, no-preferences install.

Launched it: no splash screen crash!

Have had it working for a couple of hours now, so, wheeee!

VBW

M

B

beZartan

Participating Frequently

is there an update to where i dont have to read 5 paragraphs of text and show hidden files and feel like im hacking my own computer just to get this to work, i honestly dont have time for that, got stuff to do...

T

The Patina

Inspiring

Right now, as far as I'm aware, no.

But, on the plus side, it did work and it is stable.

VBW

M

stephenb41672124

Participant

We have had similar issues. If you save the file as an IDML file then re-open in InDesign. Then save it again as normal it seems to work then. A bit of a pain I know

T

Timlegg

Participant

Thanks for the help. I will give that a try

SEPTEMBERUNIQUE10759243

Participant

Indesign CC 18 is crashing on the splash screen, is there a fix for this yet. I'm in the middle of work.

zmwj11

Participant

Afternoon,

After reading all the post, I have tried everything suggested and it still crashes on launch. We are using a iMac OS 10.12.6 with ID2018. ID 2017 works fine. We loaded Suit case 8 and it still doesn't work. If need, I can post the crash report. I still have ID2017 which works well.

Thanks

Mike Johnson

SanyamTalwar

Community Manager

Send me the crash log at santalwa@adobe.com

V

VogueDesign

Participant

Has there been a solution to this problem yet? It's been a week since this post was started and I haven't seen too much progress on this from Adobe. Obviously, I have the same issue, InDesign crashes on start up. I do not use a font management program, but I have many non-standard fonts installed on my computer. Both Photoshop and Illustrator 2018 work fine. I have reverted back to InDesign 2017 like many of the posters here too.

What is the next step? Or do we continue to use 2017 until a patch is ready?

OS: Windows 7 Enterprise 64-bit

B

beZartan

Participating Frequently

no solution yet, im still on 2017, which is fine until i start getting files from vendors that are on 2018... not sure why we havent heard from an adobe rep in a while. If it helps, below is the apple crash report:

Process: Adobe InDesign CC 2018 [57314]

Path: /Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018

Identifier: com.adobe.InDesign

Version: 13.0.0.125 (13000)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe InDesign CC 2018 [57314]

User ID: 501

Date/Time: 2017-10-26 12:39:21.428 -0500

OS Version: Mac OS X 10.11.6 (15G31)

Report Version: 11

Time Awake Since Boot: 240000 seconds

Time Since Wake: 98000 seconds

System Integrity Protection: enabled

Crashed Thread: 5

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008

Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x8:

-->

__TEXT 000000010791f000-0000000107926000 [ 28K] r-x/rwx SM=COW /Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018

S

stevennass

Participating Frequently

When I installed InDesign 2018, the 2017 version was removed. Any way to get it back?

B

beZartan

Participating Frequently

In the creative cloud box in the app section, there should be an arrow next to the 'open' or 'install' circle of InDesign, click other versions from the drop down menu.