Inspiring

Answered

InDesign CC 2018 quit unexpectedly.

Forum|Forum|8 years ago
October 19, 2017
30 replies
26408 views

I just updated to the latest and greatest this morning.

Now iD crashes on my iMac and my Laptop (Sierra 10.12.6) with quit unexpectedly...

Anybody else with this issue?

Regards

Romano

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Correct answer romanobstuder

Hi all

Adobe just dropped a new update to InDesign 2018 in our inbox.

And yes it is working on HighSierra!

Looks like we can all go back to normal.

Regards

Romano

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Participating Frequently

Here it is :

InDesign 2018 dropper crash - Pastebin.com

Inspiring

Just a me too post.

I cannot launch InDesign 2018 at all. And yes, it may seem to be font-related. Running El Capitan 10.11.6.

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.InDesign.Text 0x0000000128253f94 0x12801e000 + 2318228

1 com.adobe.InDesign.Text 0x0000000128253b66 0x12801e000 + 2317158

2 com.adobe.InDesign.Text 0x0000000128257197 0x12801e000 + 2331031

3 com.adobe.InDesign.Text 0x0000000128073706 0x12801e000 + 349958

4 com.adobe.InDesign.AppFramework 0x000000011eaf79c3 0x11eac4000 + 211395

5 com.adobe.InDesign.BNCore 0x000000011f85ca32 0x11f83b000 + 137778

6 com.adobe.InDesign.AppFramework 0x000000011eaf79c3 0x11eac4000 + 211395

Participant

Same here.. It loads and goes to welcome screen them bombs out.

MBP 2016, High Sierra.

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

not sure if that snippet is helpful...

Community Expert

Community Expert

Post the entire report on pastebin.com and give us a link

Participant

Here you go..

https://pastebin.com/di9N8KpB

Inspiring

Just to confirm, I've rolled back to ID 2017, which works fine.

It's worth noting - if you use it - that Suitcase Fusion hasn't been updated to work with ID 2018 yet (or indeed any 2018 CC app).

So, unless you have a fire burning for 2018, stick with 2017 for now.

VBW

M

Participating Frequently

I've rolled back to ID 2017 too.

Participating Frequently

Wish I'd known Extensis didn't work with 2018 ID. How do you roll back to 2017?

Participant

Same problem here.

Participant

@Font handling

I reduced the number of installed fonts on my system significantly and now there was no startup crash of ID on my system (windows).

So ... Thanks for the font handling hint.

Participant

Same here. iMac 27, late 2012, 3,4 GHz Core i7 16 GB RAM NVIDIA Geforce GTX 680 MX 2048 MB. Mac OS Sierra 10.12.6.

DIsaster, since I am a freelance. Now I am out of work soon.

[Edit: Tried to trash InDesign Preferences. InDesign still crashes at launch. Every time.]

Participating Frequently

tsmimesis you can always install ID cc2017 alongside the new one, so you can continue with your work.

I did the same thing. Hope this get fixed soon.

[EDIT] Disabling most of my fonts indeed saves the problem, but fonts are the core value of any page design app....

Participant

Same issue here... (Windows 10)

Several crashes on startup. Restoring the preferences and re-installing didn't change anything.

Participating Frequently

It doesn't crash when running osx in safe mode. Maybe it's a font-related thing?

romanobstuderAuthor

Inspiring

This reminds me of very early versions of ID. And removing all the fonts that were not needed would help to get it working...

These days you would think fonts are kind of what we use...

But wolfze is having issues on Windows 10. Font handling should be totally different there.

Thanks for all the feedback so far.

Inspiring

Hi all

Same with me.

Late 2014 Retina iMac / 10.12.6.

Updated to InDesign 2018: immediate crash at app startup. Crashed 6 times so far.

I'm uninstalling and rolling back to InDesign 2018 as I have lots of work to do, but will watch this thread.

VBW
M

Abhinav Kaushik

Adobe Employee

[moderator note: Please do not post crash reports here. Post them on pastebin.com and provide a link!]

Hi Romano,

Is it crashing while you try to launch InDesign? Or does it happen while you are executing some workflow within InDesign?

Can you share the crash report with us?

Regards,

Abhinav

(InDesign Engineering Team)

romanobstuderAuthor

Inspiring

After the crash on my laptop I got a prompt to send a Report to Adobe.

Would you have that?

Any manual way of creating a report for you? Happy to do this.

BTW my second install was clean, so no old preferences should be present.

Crash happens during launch. I get the ID splash screen and the first reports are going through the splash screen...

...then it dies.

Same on both machines.

Romano

Abhinav Kaushik

Adobe Employee

Hi Romano,

Before Adobe alert, Apple shows an alert saying application has quit unexpectedly. There you will find a 'Show Details' button. If you click on that, you can find the crash report showing crash stacktrace.

Btw, can you share a small screen video showing the crash?

-Abhinav

romanobstuderAuthor

Inspiring

Just did an un-install and installed again.

Still same thing happening....

Will try to install older version.

romanobstuderAuthor

Inspiring

Back to InDesign CC 2017.

All working OK.

Hello Adobe! Any ideas?