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Answered

Indesign CC 2018 won't open

Forum|Forum|8 years ago
October 20, 2017
29 replies
13267 views

Indesign gives me these two prompts when attempting to open. I tried the Ctr+alt+shift when opening but it still won't work. I have Windows 7, and Illustrator and Photoshop work fine.

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Correct answer SanyamTalwar

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

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M

MBPZ-ms

Participating Frequently

Is there a fix to this yet?

Srishti_Bali

Legend

Hi maggied,

We are sorry to inform you that this is a known issue and a bug has been locked for this issue and we are working on it at the moment.

I would request you to please share details mentioned below:-

Have you clicked on Advanced settings while installing the update
Have you checked or unchecked the import preferences from older version
Have you checked or unchecked “Remove older versions”
Share logs using Log collector tool before making any changes (http://download.macromedia.com/SupportTools/LogCollector/win/LogCollectorTool.exe)
System info
Preferences folder (C:\Users\user\AppData\Roaming\Adobe\InDesign\Version 13.0
Screenshot or error message

Also, Please try the steps mentioned below:

Reset the preferences led to fix the issue ( Set preferences in Adobe InDesign )
Clean-boot ( https://support.microsoft.com/en-ph/help/929135/how-to-perform-a-clean-boot-in-windows )

Regards

Srishti

richp3365172

Participating Frequently

Any ETA on a fix for this?

-removing the app data directories had no effect

-changing permissions to these folders has no effect

-removing & reinstalling has no effect

-changing permissions to corresponding adobe indesign reg entries including hkey CU & Local machine have no effect

-removed 2018 & reinstalled 2017 for the time being until a provided fix is available

OS: Win7

Adobe CC suite, all apps are fine on 2018 except for indesign.

R

rokl45132884

Participant

Same issue here...

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